Experience

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  Westpac Credit Restructuring SA

  • Adelaide, Australia

  • Credit Analyst - Credit Restructuring

    • Jul 2017 - Present
    • Adelaide, Australia

    I work as part of a small specialised team assisting with the day to day management of a commercial portfolio with businesses that are not performing adequately. A key aspect of this role is to undertake accurate analysis of customer financial statements to ensure credit worthiness and their ability to satisfactorily service their ongoing commitments, or achieve a mutually agreeable outcome consistent with the Bank’s strategy.

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  Commonwealth Government Public Service

  • Adelaide, Australia

  • Skilled Support Officer

    • Jul 2016 - Jun 2017
    • Adelaide, Australia

    Assist with General Skilled Migration service delivery and support.Commence Visa applications, customer service and maintain accuracy of department records

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  Core Logic Pty Ltd

  • Adelaide, Australia

  • Client Liasion Officer

    • Sep 2015 - Jul 2016
    • Adelaide, Australia

    Liaison between financiers and valuers to achieve a prompt and efficient turn around of valuation requests for residential, rural and commercial valuations.Provide prompt and courteous customer service via email, live chat and telephone inquiries and proactive management of job queues

• 

  Weslo Staff Pty Ltd

  • South Australia, Australia

  • Security Supervisor

    • Mar 2005 - Jun 2016
    • South Australia, Australia

    • Lead and manage a team of up to 48 security staff for a range of events using sound logic and excellent communication skills.• Organise and manage rostering, meal breaks, and resolution of any escalated matters.• Adapt and relocate staff to address most urgent event needs.• Immediately manage all emergencies that occur (e.g., medical emergency or crowd behavioural matters).• Assist the general public with information and directions.• Work collaboratively with SA Police, event managers and other vendors to promote a smooth, free flowing event.

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  Currently Seeking a New Opportunity

  • Adelaide, South Australia

  • Currently Seeking a New Opportunity

    • Apr 2015 - Sep 2015
    • Adelaide, South Australia

    I am currently on the market seeking a new opportunity in the field of Operational Management, Compliance Management or Administration Management with a strong focus on Leadership and Customer Service.

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  Westpac Banking Corporation

  • Australia
  • Banking
  • 700 & Above Employee

  • Commercial Business Manager

    • Oct 2012 - Mar 2015

    • Lead and champion Health, Safety & Wellbeing to encourage and enforce a culture that fosters compliant and safe practices.• Regularly monitor centre compliance to identify and report various gaps, risks and deficiencies, driving business action plans to address identified risks.• Deliver on weekly and monthly Operational Risk and Compliance snapshot reporting.• Manage both the Tasmanian team remotely and the South Australian team.• Manage the expense budget, leave planner and training schedules for multiple regions.• During periods of leave I am appointed as caretaker manager for the State Operations Manager role whilst maintaining my own duties.• 20 years’ experience in commercial banking and account relationship management• Operations, finance and budgeting control within commercial business units• Compliance management, ensuring the organisation and employees achieve regulatory and health and safety standards

  • Senior Manager Customer Service

    • Nov 2008 - Sep 2012

    • Lead, coach and develop Business Banking Centre Teams in the delivery of exceptional customer service, product training and compliance education.• Recruitment of new staff to address skill gaps• Provide administrative support to head of Commercial Banking for the region.• Manage recruitment and undertake leadership of a team of 12 direct reports.• Manage key business relationships to promote efficient turnaround times for workflow.• Effectively manage and follow-up customer compliments, issues and complaints.

  • Customer Manager Loans Management Unit / Credit Administration Manager

    • May 2006 - Oct 2008

    • Assist with the proactive management of a portfolio of impaired assets.• Provide administrative support to Relationship Managers and the Manager Credit Administration.• Action daily reports for credit control and excess management.• Manage general administration duties including account payments, stationery control, payment cards and Cab-charge payments, as well as arrange travel and accommodation bookings.• Assist the reporting manager with quality and timeliness of account control, assessment, and approval of Temporary Overdraft Lending Proposals within my own credit approval limit.