Experience

• 

  CirrusHQ

  • Junior Cloud System Administrator

    • May 2019 - Present

• 

  Atos

  • France
  • IT Services and IT Consulting
  • 700 & Above Employee

  • Junior UNIX Technical Specialist

    • Oct 2014 - May 2019

    Role as part of Unix OS support team. Main duties include:• the day to day running of the hundreds of servers my team are responsible for on various accounts• patching Production, DR, UAT and Test systems I support, managing the whole process of this from start to finish. • supporting servers across a range of different operating systems. Mainly, RedHat 5,6,7, OEL7, Solaris 8,9,10,11, a mixture of virtual and physical machines. • Experience managing virtual servers on platforms such as Oracle Virtual Manager and VMWare • Responsibility dealing with hardware related problems, working closely with Hardware Engineers• Managing various ticketing systems such as USD6, Service Now and SDM12. Being responsible for managing my own and teams queue for customer and automated tickets• Resolving difficult/complex incidents affecting the operation/availability of critical production and non-production systems.• Preparing technical execution plans such as Request for Change (RFC) documents• Managing system outages for patching, upgrades and migrations on production, disaster recovery user acceptance and development servers• Ensure service level agreements set by customers aren’t breeched, managing tickets efficiently and effectively • Managing and resolving change, problem and incident tickets• Follow processes such as, SAC processes to accept servers into BAU support

  • Apprentice Junior UNIX Technical Specialist

    • Oct 2014 - Oct 2015