Experience

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  CarFinance 247

  • Greater Manchester, England, United Kingdom

  • Paint Protection Administrator/Customer Support Administrator

    • Jul 2019 - Present
    • Greater Manchester, England, United Kingdom

    As a Customer Support Administrator my main responsibility was acting as liaison between our customers and account managers, I was responsible for ensuring our customers receive a seamless journey when finding and funding their perfect car.· Making both inbound and outbound calls, dealing with customer queries that come through to the department.· Providing the link between the sales team and other internal teams, ensuring a smooth process for our customers.· Follow documented processes and procedures and highlight improvements that can be made to give the best customer experience.· Provide a helping hand for customers who need support completing documents or understanding their finance agreements.· Management of personal data & documentation in accordance with GDPR requirements.· Ability to deal with sensitive situations and sometimes vulnerable or challenging customers.· Complete calls and contact in line with the SLA strategy.· Maintain a diary of appointments and actions taken onto the required databases.· Liaise with the product provider to arrange dispatch and shipping of the product.· Work towards and meet all KPI objectives.· Complete validation calls.

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  City Fuel Services

  • Manchester, United Kingdom

  • Operations Team Member

    • Aug 2017 - Jun 2019
    • Manchester, United Kingdom

    As an Operations Team Member for the UK's largest buyer of mixed and contaminated fuel, and European operations for processing. I would directly liaise between reputable motor insurance providers; fuel technicians & customer to coordinate roadside misfueling and recoveries ensure a clear flow of communication is maintained and paperwork is completed to the highest standard to support claims against customers insurance policies. Responsibilities:Ensure all necessary information is collected and entered into our service desk management system, Apex, Worldpay, Webfleet.Maintain an understanding and to comply with Fuel Fuel Services policies and procedures.Booking Service Engineer visits and liaising with fuel technician and customers regarding engineer arrival times and time frames. Inputting fuel and vehicle information onto the company's systems accurately. Invoicing the correct requirements to customers and fuel technician Compliance with our Business Conduct Guidelines and other Group Policies Checking we comply with ATEX, DSEAR, ADR and Health and Safety requirements.Making sure all fuel technician;s are registered with the Environment Agency to carry hazardous waste and hold SPA Passports to carry out Misfuel’s.

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  ADT

  • Manchester, United Kingdom

  • Customer Experience Team

    • Jan 2017 - Jul 2017
    • Manchester, United Kingdom

    As a Customer Service Advisor for the UK’s leading alarm and security specialists, as ADT protects over 210,000 homes. Using the company's systems and external departments, ADT keep homeowners one step ahead of the threats to their property. ADT maintain their competitive edge and to do this understand the importance of having a workforce who think the same; people with the desire to play their part in making the world a safer place.· Answering customer service calls in line with company processes and procedures· Providing customers with advice on how to operate and test ADT systems· Booking Service Engineer visits and liaising with engineers and customers regarding engineer arrival times· Accurately inputting information onto ADT systems· Discussing all necessary invoicing or billing requirements with customers

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  John Lewis

  • East Didsbury

  • Customer Service Advisor

    • Oct 2016 - Jan 2017
    • East Didsbury

    As a Partnership advisor for John Lewis, I would be taking phone calls from customers, delivery drivers and stores as the first point of contact. I also dealt with administrative emails/paperwork from the delivery teams and stores. Accurately processing this information on our systems, so attention to detail is necessary. As this delivered and correct information help staff and other teams deal with any queries in regards to any customers, delivery teams and store queries effectively. This could range from sales, listings, deliveries, administration and purchases.This involves:· Using the in house systems to effectively deal with from deliveries, clients and administration.· Dealing with high frequency of emails, administration & phone calls.· Adherence to DPA regulations, administration as a payment institution.· Contacting stores, delivery teams using in-house & administration systems· Working with Administration, Connex, CSS, JL Hub and Order Manager systems.

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  Ebay & Stubhub

  • Oldham, United Kingdom

  • Customer Service Advisor

    • Jul 2016 - Aug 2016
    • Oldham, United Kingdom

    · Using the in house systems to effectively deal with from customers, clients and partnerships.· Dealing with high frequency of emails & phone calls.· Adherence to EU anti money laundering regulations as a payment institution.· Contacting partnerships & using in-house communication management systems· Working with Siebel, Kana and Skype Business.

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  Royal Bank of Scotland Business

  • Manchester, United Kingdom

  • Financial Advisor

    • May 2015 - Jul 2016
    • Manchester, United Kingdom

    While working at Royal Bank of Scotland I’m responsible for administration work, answer telephone,Identity fraud & replying to letters in regards to customer’s financial concerns. As part of this I was responsible for taking ownership for incoming enquiries and following set procedures & legislations, conducting strong communication with both the customer and other internal departments to assess each individual case and resolve all issues and respond in a timely manner which demonstrates my understanding of relevant legislation. I am focused on achieving set KPI’s in regards to completion times and customer satisfaction.· Dealing with high frequency of emails, phone calls & letters with efficiency in order to maintain our 'award winning’ levels of excellent customer service.· Adhere to regulatory requirements such as FCA, Data Protection, FOS· Consistently achieve individual and team targets.· Undertake cross-skilling activities and maintenance of knowledge and education to effectively support across teams· Maintain accurate records of customer communication and discussions using the appropriate internal systems.

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  rentalcars.com

  • Manchester, United Kingdom

  • Operations Team Member

    • Mar 2013 - May 2015
    • Manchester, United Kingdom

    At Rental cars I was responsible for answering telephone, email inquiries on quoting/booking car hire, amending existing reservations handling, resolving minor pre & post-travel issues, administration work and acting as a general point of contact for our customers before they collect their vehicle which requires attention to detail. As part of this we take total ownership for incoming enquiries and follow procedures & legislations and to liaise with internal departments to solve all issues and respond in a timely manner which demonstrates my understanding of relevant legislation. I am focused on maintaining a robust relationship with clients with a view to securing future business and ensuring customer retention.· Working using my own initiative to hit reservation & administrative targets.· Dealing with high frequency of emails & phone calls with efficiency· Adherence to multiple legislation and regulations including PCI & DSS· Contacting suppliers & using in-house communication management systems· Working with CRBMS, CTI, and Systems.· Dealing with pre-travel & Post-travel issues the business service level agreements

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  Aegis Global

  • Manchester, United Kingdom

  • Sale's & Retention Assistant

    • Aug 2012 - Feb 2013
    • Manchester, United Kingdom

    · Meeting daily, weekly and month targets · Competent use of online computer systems, Microsoft programs & internal & external phone systems · Adherence to the Data Protection Act 1998 · Achieving KPI’s and Company standards as set by our contracted customer

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  The Money Shop UK

  • Stockport, United Kingdom

  • Sales Consultant

    • Sep 2011 - Jul 2012
    • Stockport, United Kingdom

    · Meeting daily, weekly and month targets· Adherence to the Data Protection Act 1998· Standing in for the Manager on days off & Holidays· Cashing up, and doing the daily banking & paperwork

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  Blockbuster

  • Manchester, United Kingdom

  • Sales Assistant

    • Feb 2006 - Aug 2011
    • Manchester, United Kingdom

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  Gamestation

  • Manchester, United Kingdom

  • Sales Assistant

    • Sep 2004 - Jan 2006
    • Manchester, United Kingdom

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  Squares Bar & Restaurant

  • Manchester, United Kingdom

  • Kitchen Assistant

    • Jul 2000 - Aug 2002
    • Manchester, United Kingdom

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  ODEON & UCI Cinemas

  • Manchester, United Kingdom

  • Customer Service/Cinema Operative

    • Feb 1998 - Jun 2000
    • Manchester, United Kingdom