Experience

• 

  BMO

  • Account Servicing Specialist

    • Feb 2024 - Present
• 

  Foundation Finance Company LLC

  • Remote

  • Account Servicing Specialist

    • Nov 2022 - Feb 2024
    • Remote
• 

  Toyota North America

  • Lease Experience Specialist

    • Jun 2020 - Aug 2022
• 

  Progressive Insurance

  • Hiawatha, IA

  • Claims Generalist

    • Jun 2016 - Aug 2019
    • Hiawatha, IA

    I was responsible for receiving claims for vehicle accidents. I would investigate these accidents by analyzing vehicle damages for all parties involved. I would also perform recorded statements from everyone involved, including drivers, witnesses, police, lawyers when applicable as well as creati...

• 

  Assurant

  • United States
  • Insurance
  • 700 & Above Employee

  • Quality Improvement Specialist

    • Apr 2011 - Dec 2015

    As a Quality Improvement Specialist, I would monitor insurance sales agents to ensure the highest level of professional interaction between our agents and the customers. I would also monitor sales effectiveness, legal compliance and provide feedback to the agents in order to improve on sales and compliance skills.

  • Department Trainer

    • May 2008 - Apr 2011

    As a departmental trainer at Assurant Health, I would develop the training materials for classes of new sales agents. I would keep these training materials up-to-date . I would then train new sales agents and role-play phone calls they will be getting once they pass my class.

  • Quality Improvement Specialist

    • Jan 2007 - Sep 2008

    As a Quality Improvement Specialist, I would monitor insurance sales agents to ensure the highest level of professional interaction between our agents and the customers. I would also monitor sales effectiveness, legal compliance and provide feedback to the agents in order to improve on sales and compliance skills.

  • Direct Sales Agent

    • May 2005 - Jan 2007

    As a Direct Sales Agent for Health Insurance, I would speak with potential customers in order to determine what the best fit would be for their situation as far as benefits are concerned. I would then take them through the application process.