Experience

• 

  InTouch Training Ltd

  • Warwick, Warwickshire

  • Owner/Director Of Business Development & Training Services

    • Jan 2016 - Present
    • Warwick, Warwickshire

    Driving improved performance through engaging, powerful sales and system based workshops through a variety of blended learning programmes. Contracted services as partners / associates to various organisations in the private & public sector.• Developed and delivered various bespoke systems & process training courses with one to one and group coaching/mentoring events for individuals and teams.• Designed and established training programmes for various clients in area of IT skills to increase overall employee productivity including proficiency in MS 365 & MS Teams.• Bespoke system and process training to support individual, team & leadership performance including electronic booking systems, communication & connectivity devices, CRM systems, LMS systems.

• 

  American Express Europe

  • United States
  • Financial Services
  • 700 & Above Employee

  • Director Consulting Services

    • Apr 2010 - Dec 2015

    Designed business growth strategy and exceeded set targets across the European market. Championed development and implementation of successful business development and change management training programme which reduced sales cycles and increased sales manager performance. A few key achievements in this tenure include:• Led training and coaching of talented professionals’ teams for business in the UK, Germany, France, Belgium, Spain, and Sweden. Succeeded in helping to establish a new business from infancy into a prosperous $60M high performing and high margin-driven organisation.• Presented growth strategy for the European business which brought significant growth and gross margin increase from 25% to 40%.• Partnered in Business Process Outsourcing (BPO) strategy for European clients’ portfolio which directed business area from zero to 50% of total revenue.• Restructured strategy and delivery outcome for the premier value engagements and achieved successful 100% retention of Top 10 highest revenue producing clients year on year.

  • Director Client Solutions

    • Apr 2006 - Mar 2010

    Challenged to bring improvement in overall productivity and increased growth for the development of the Top 100 Global Client portfolio with a value of $5bn in total revenue. Represented this business on the UK board by developing business and client growth strategy.A few key achievements in this tenure include:• Maintained and retained 100% customer base with substantial revenue expansion of 160% within three years.• Introduced and employed best working practises and procedures for new and improved training programme .• Led client performance review process which brought additional $200M in new business.

  • Multinational Sales Manager - Financial Services

    • Jan 2000 - Mar 2006

    Provided strategic direction to team of sales managers and worked in conjunction with finance, operations, human resources, and account management departments in order to increase sales and exceed challenging targets.A few key achievements in this tenure include:• Successfully drove acquisition and increased profitability by 75% across a European client portfolio of $500M.• Honorably received President’s Award on attaining 174% of target.

• 

  Thomas Cook

  • London, United Kingdom

  • Client Relationship Manager / Operational Leadership

    • Nov 1992 - Dec 1999
    • London, United Kingdom