Experience

• 

  QIB Group Holdings Pty Ltd

  • Brisbane, Queensland, Australia

  • Group Compliance Manager

    • Jun 2023 - Present
    • Brisbane, Queensland, Australia

    Group Compliance Manager managing compliance obligations for a large Insurance Brokerage holding company who own a large network of insurance broking entities with individual AFSLs.

• 

  AUB Group Limited

  • Dispute Resolution and Compliance Professional

    • May 2022 - Jun 2023

• 

  Suncorp Group

  • Australia
  • Financial Services
  • 700 & Above Employee

  • Product Development & Regulatory Specialist

    • Nov 2019 - Nov 2022

    Regulatory and Product Governance

  • Insurance Risk Senior Advisor

    • Aug 2016 - Oct 2019

  • Senior Dispute Resolution Officer

    • Apr 2013 - Jul 2016

  • Insurance Fraud Specialist

    • Sep 2011 - Apr 2013

• 

  Financial Services Ombudsman Bureau

  • Ireland

  • Senior Investigator

    • Sep 2006 - Dec 2010
    • Ireland

    -Investigating Insurance disputes between Financial Service Providers and policyholders.- Primary duties included examining all submitted papers, Company product disclosure statement terms and conditions to ensure they were been applied correctly. -After examining all submissions I issued reports (findings) to both parties adjudicating on the disputes. -Compensatory Awards made when deemed appropriate.-Attention to detail was crucial along with understanding of all updated Credit/Consumer Acts and Codes of Conduct, relevant legislation.-Regular attendance at industry meetings and co-operation with the Financial Regulator/Consumer Director.-Regularly met with Complainants and Financial Service Providers to hold mediation sessions as a form of Alternative Dispute Resolution.