Experience

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  Softlanding Solutions Inc.

  • Canada
  • Information Technology & Services
  • 100 - 200 Employee

  • Project Manager

    • Feb 2024 - Present

  • Adoption and Success Consultant

    • Jan 2023 - Jan 2024

    ● Change Management planning, communications, and training for Microsoft deployment projects

  • Customer Success Manager

    • Aug 2022 - Jan 2023

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  Nova Scotia Liquor Corporation

  • Halifax, Nova Scotia, Canada

  • Business System Analyst

    • Jun 2021 - Aug 2022
    • Halifax, Nova Scotia, Canada

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  SEASI

  • Halifax, Nova Scotia, Canada

  • Cloud Analyst

    • Jul 2020 - Jan 2021
    • Halifax, Nova Scotia, Canada

    ● Facilitated business process elicitation meetings for local client via remote video conference, for both small and large groups of Subject Matter Experts (SMEs).● Created business process diagram (Visio) and supporting process documentation for client's Webinar Event business process, in anticipation of their plans for global expansion.● Created OneNote shareable Technical User Guide visual and interactive documentation for a subset of client's Salesforce for Nonprofit solution, along with recommendations for process improvements. ● Transformed promotional and instructional slideshow decks and documentation for prospective clients and current partners (sales and marketing materials).● Contributed to RFP proposal writing team.

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  Frostbyte Consulting

  • Calgary, Canada Area

  • Application Specialist / Business Analyst / QA Lead

    • Oct 2017 - Apr 2020
    • Calgary, Canada Area

    ● Supported clients in their EHSQ compliance information systems, particularly by configuring custom solutions in Intelex, a cloud-based data and workflow management software solution● Created Quick Reference Guides (QRGs) to provide training and reference material for customers● Supported teams' development by designing and implementing test plans for IHS OpsInfo

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  TransAlta

  • Calgary, Canada Area

  • Business Analyst

    • Jan 2017 - Oct 2017
    • Calgary, Canada Area

    ● Worked with Settlement team to build Business Requirements & Functional Specifications for BioAmber and Bluewater contracts, in order to automate their billing processes in PCI GenPortal.● Managed the ongoing enhancements for other GenPortal and Billing department initiatives. ● Created technical user guide for a customized GenPortal billing system for new TransAlta power plant in Australia. ● Documented requirements for a "proof of concept" project involving Microsoft software (MS Azure and historian software-related).

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  Pleasant Solutions

  • Edmonton, Canada Area

  • Business Analyst / Project Manager

    • Oct 2016 - Jan 2017
    • Edmonton, Canada Area

    ● Performed business analysis and project management for a variety of software implementation and development projects.● Managed clients’ expectations, requirements and project scope.

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  Frostbyte Consulting

  • Calgary, Canada Area

  • Integration Engineer

    • Dec 2011 - Aug 2016
    • Calgary, Canada Area

    ● Continually optimized business processes. Improvements included impact analysis, QA and time management.● Built custom-configured oil and gas emissions objects in IHS OpsAir based on clients’ requirements.● Created data integration and reporting solutions in order to meet clients’ government-mandated environmental compliance needs. ● Primary technologies included MS SQL Server, Oracle and MS Excel (Stored Procedures, Views and Reports), and IHS OpsAir.● Clients included Cenovus, Husky and TransCanada, Encana.

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  Suite-Apps

  • Vancouver, Canada Area

  • Sr. Business Information Consultant

    • Feb 2010 - Sep 2011
    • Vancouver, Canada Area

    ● Provided data consulting for this value added reseller of Internet-based software (ie: SaaS, Cloud)

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  H Street Media

  • Vancouver, Canada Area

  • Decision Support Analyst

    • Apr 2010 - May 2011
    • Vancouver, Canada Area

    ● Provided business analysis services as a member of the Loyalty and Retention Marketing team.● Presented intelligible and actionable reports to stakeholders using MS business intelligence tools● Improved the efficiency of the role through business process automation (TSQL, Stored Procedures, SSIS)

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  The Fraser Institute

  • Vancouver, Canada Area

  • Data Analyst, School Performance Studies

    • Nov 2001 - Feb 2009
    • Vancouver, Canada Area

    ● Designed and built MS Access database solutions for national school ranking report card program● Solicited data from various ministries of education, delivered reports to national publications● Developed strategies to automate procedures and improve accuracy● Offered subject matter expertise and support to consulting company upgrading MS Access Report Card application (web based front-end with SQL Server and SSIS back-end) Technologies used: MS Access, MS Excel, MS Word Technologies learned: MS SQL Server, Visual Studio, MS Reporting Services, MS Team Foundation Server, MS Transact SQL, MS SSIS – SQL Server Integration Services, FTP

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  BC Rail

  • Vancouver, Canada Area

  • Data Analyst / Programmer / Report Writer Contract

    • Oct 2000 - Aug 2001
    • Vancouver, Canada Area

    ● Created an MS Access database system that mapped budgeted traffic to actual train traffic using data stored in two distinct systems and dynamic SQL● Worked with management to create a system to monitor trains’ switch windows performance● Produced dozens of complex queries, reports and charts to monitor BC Rail’s performance

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  Compaq Canada / GVRD

  • Vancouver, Canada Area

  • Programmer / Analyst

    • Dec 1998 - Oct 2000
    • Vancouver, Canada Area

    ● Designed a Correspondence Tracking System & Physical Inventory Collections application in MS Access.● Performed UAT for applications converted to new platform.● Created Complex Word & Excel macros and online help.

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  B.C.M.A. (British Columbia Medical Association)

  • Vancouver, Canada Area

  • Programmer/Analyst

    • Jun 1996 - Jul 1997
    • Vancouver, Canada Area

    ● Created and maintained report-generating code in Pick Basic, a multi-dimensional database language, on a Motorola platform. ● Designed and built a Visual Basic / Access / Crystal Reports application to potentially replace the Pick Basic system. ● Designed and implemented other Access databases, maintenance programs and queries. ● Helped department with hardware/software purchases, troubleshooting and training. ● Documented all code, and prepared thorough documentation for my successor.