Experience

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  Veterans Comm Inc. for City of Los Angeles

  • Los Angeles Metropolitan Area

  • Telecommunications Specialist

    • Jan 2020 - Present
    • Los Angeles Metropolitan Area

    Porting and Billing

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  Carefusion/ Vyaire Medical

  • Yorba Linda

  • Senior Rep Order Administrator II

    • Jan 2017 - Mar 2019
    • Yorba Linda

    Lead professional. Responsible for processing, distribution and daily tallies of all incoming orders to our company emails, with alternate assistance from IL office, if extreme volumes.Assisted in call center as back up for high call volume times. Processed credits, debits, returns (RMA), worked with AP, Collections in validation of accounts for payment. Certified for Credit card payments. Trained new employees, management on processes and systems. Had assigned Sales teams and customers worked with daily, to resolve any ongoing issues, new concerns, expedited of shipping, billing issues. Proficient in Microsoft systems ( excel,word,outlook,power point) Have abiliy to learn quickly and teach ohers, love learning new.. Excellent in multi tasking, excepting projects with completion on time and helping others efficiently find way to work better. Blend and work well with others departments and divisions within the company, including management. Excellent written and oral presentation, can work as individual or as a team. Work well with 2 computer screens quicken the skills.. Can work in high stress and high volume work environment. Many talents over 40 years love sharing them.

• 

  Carefusion

  • Yorba Linda

  • Order Administration II

    • Jun 2014 - Dec 2016
    • Yorba Linda

    Customer service processing orders by phone or email for parts and supplies. Efficiently working with multiple internal departments, Sales Reps,Tech Support to validate parts and various other divisions within the company, Handling expedites with the shipping department and special customer request.. Collections and validation with Accounting past due accounts and release holds. Proficient to assist customer returns and reshipments, credits, debits and credit card payments. Offer special pricing agreements for discount pricing for parts. Validations of multiple Contracts for pricing. Crossed trained on all internal departmental processes and accepting of all new opportunity. Only person who handled e-commerce site for orders and billing.

• 

  Amerit Consulting

  • Yorba Linda, CA

  • Order Administration Rep II

    • Dec 2012 - Jun 2014
    • Yorba Linda, CA

    Processed orders for parts and supplies received over the phone and through email. Validate account pricing, special contract or agreements. Handle replacement orders for wrong shipped parts or ship to wrong address and the returns or credits. Efficiently process expedites for shipping request. Proficiently work with multiple internal departments. Assist account receivables on hold accounts to resolve payment issues and process credit card payments.

• 

  AT&T

  • Tustin, Ca

  • Customer Service Rep

    • Jun 1980 - Mar 2012
    • Tustin, Ca

    Billing reviews, adjustments.Collections live and final.Contract review and implemenation or audits.Answering Calls in Call Center/ACD, with outbound calls and in person contact. Handled 80-100 dedicated customer accounts for government/healthcare, Placed Orders for new and changes to service, worked in Sales, Billing, Repair, Scheduling, Trained new reps, Management, takeovers, customer expedites, escalations to resolution for issues of urgency. Handled special projects with timelines met for completion.Can multi task, work under high stress conditions and busy work flow.Efficient toggling between systems providing accurate, timely and immediate information. Efficient in Microsoft (excel, word, PowerPoint, outlook)Team player and work extremely well with all levels of management and internal departments, acheived set high goals or measure mandatory for monthly reviews. Proficient to learn, adapt and assist in any department needed quickly.