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Darlene Gwin is a seasoned executive with expertise in coaching, organizational development, and human resources. As a Certified Life Coach, she has partnered with clients to maximize their personal and professional potential, leveraging her skills in calendar management, sales, and communication. With a Master of Education and a Bachelor of Arts degree, Darlene has developed a strong foundation in instructional technology and liberal arts. Her certifications in crisis communication, disrupting oneself, and lead like a boss demonstrate her commitment to professional growth and development.

Credentials

  • Crisis Communication
    LinkedIn
    Nov, 2018
    - Apr, 2026
  • Disrupting Yourself
    LinkedIn
    Nov, 2018
    - Apr, 2026
  • Lead Like a Boss
    LinkedIn
    Nov, 2018
    - Apr, 2026
  • Developing Your Professional Image
    LinkedIn
    Oct, 2018
    - Apr, 2026
  • Learning SharePoint 2016
    LinkedIn
    Oct, 2018
    - Apr, 2026
  • Programming Foundations: Object-Oriented Design
    LinkedIn
    Oct, 2018
    - Apr, 2026
  • Developing Political Savvy
    LinkedIn
    Sep, 2018
    - Apr, 2026
  • Learning SharePoint 2010
    LinkedIn
    Sep, 2018
    - Apr, 2026
  • Programming Foundations: Fundamentals
    LinkedIn
    Sep, 2018
    - Apr, 2026
  • Organization Communication
    LinkedIn
    Jun, 2018
    - Apr, 2026
  • AEPA Professional and Subject Knowledge
    Arizona Department of Education
    Jan, 2002
    - Apr, 2026
  • Certified Life Coach
    -

Experience

  • DG Life Coach
    • Arizona, United States
    • Certified Life Coach
      • 2018 - Present
      • Arizona, United States

      Contracted position. Partner with clients in a thought-provoking and creative process that inspires them to maximize their personal and professional potential. Track progress. Cultivate adherence to preset goal(s). Areas of Expertise: Calendar Management, Sales/Customer Service, Training/Coaching, Communication, Microsoft Office 365, Legal/Medical Knowledge

  • N/A
    • Tucson, Arizona Area
    • Employment Gap
      • 2016 - 2017
      • Tucson, Arizona Area

      After surgery, medical problems occurred. Unable to work consistently. Temporary jobs.

  • Afni, Inc.
    • Tucson, Arizona Area
    • Customer Service
      • 2011 - 2016
      • Tucson, Arizona Area

      Customer Service Representative• Customer problem resolution, generated sales/upgrades to services• Reinforced charges and billing processes, negotiated payment arrangements and payments.Coach Assistant • Timekeeper and authored daily reports • De-escalated calls. Analyzed, diagnosed, resolved complaints. Noted details/actions taken. Resolved complex situations with a wide variety of departments. Followed-up to make sure continuing problem had been resolved and customer relationship was repaired. Team won multiple contests.

  • ADES/ACYF/CPS
    • Kingman, Arizona
    • CPS Specialist I, Adoptions
      • 2010 - 2011
      • Kingman, Arizona

      • Maintained child safety/confidentiality. Body and mind health checks. Emergency removals/transfers.• Monitored foster placement/Investigated family and child through in-home and monthly meetings.• Led meetings with multiple professionals, child, and foster parents. Authored and submitted departmental and court reports.• Spearheaded and closed adoptions for abandoned or abused children.Placed children in adoptive placements obtained by search of appropriate websites and organizations in the Northern Arizona region. One child removed and placed in alternate foster care. Two adoptions finalized.

  • N/A
    • Tucson, Arizona Area
    • Employment Gap
      • 2000 - 2010
      • Tucson, Arizona Area

      24-hour caregiver for father and mother. While caring for them, completed master’s degree and worked a variety of online, part-time, and temporary positions in tutoring, contract medical transcription, and substitute teaching.

    • Courtroom Clerk
      • Jan 1900 - Jan 1900
      • Tucson, AZ

      • Yielded complex work involving extensive knowledge of legal procedures and court hearings, and produced minutes of court proceedings, including oral motions, stipulations, avowals, rulings and orders. Administered oaths.• Furthered/logged all chain-of-custody documentation. • Received, marked, and reinforced safekeeping of exhibits/formulated exhibit list. • Maintained a high level of confidentiality. • Performed diverse responsibilities and duties which included criminal (delinquency), dependency, guardianship, severance, and adoption. Helped train other clerks on new computer program. Assisted judicial staff. Attended court hearings and volunteered in detention facilities.

Education

  • American InterContinentnal University
    Master of Education - MEd, Instructional Technology
  • Wright State Univeristy
    Bachelor of Arts, Liberal Arts

Suggested Services

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Industry Focus. “Human Resources.”

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