Experience

• 

  Bravo Health

  • Customer Service Representative

    • Jun 2012 - Dec 2012

    Answer incoming calls from provider offices regarding authorizations, health plans, membership eligibilities and claims-Researching issues utilizing two computer screens-Documenting provider communications into database -Maintain HIPPA compliance regarding provider/member personal health information-Ability to handle most phone calls without assistance

• 

  Emerge, Inc

  • Weekend Counselor

    • Jan 2012 - Jun 2012

    Provide assistance to all individuals in the home-Prepare meals in accordance with customer prescribed diets-Ensure all records are kept up to date-Maintain communication with all in house staff, nursing staff-Maintain all certification (CPR, Frist Aid, Medication Technician )-Distribute prescribed medications in the correct dosage

• 

  People Encouraging People

  • 2002 Clipper Park Rd., Suite 105 Baltimore, MD 21211

  • Community Support Specialist Associate

    • Apr 2006 - Oct 2011
    • 2002 Clipper Park Rd., Suite 105 Baltimore, MD 21211

    Provided ongoing Case Management and maintained a caseload of 20 clients with various mental health diagnosis-Conducted weekly/bi-weekly visits with clients in their homes or other locations in the community-Assisted clients with making and accompanying clients to various appointments,on an as needed basis-Assisted with daily living skills-Referred clients to various services including but not limited to housing, mental health and transportation-Encouraged clients to maintain compliance with psychiatric and somatic care as well as medication-Completed daily Contact Notes, bi-annual Assessments and Individual Service Plans, Monthly Progress Notes-Attended and participated in daily team meetings, trainings, workshops & conferences