Experience

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  GraceTime®

  • The GraceTime Project

    • Jan 2002 - Present

    The GraceTime (.com) Project includes many resources and Is a production company producing videos for people. business and special occasions. For instance, GraceTime.tv is an online portal for storing, indexing and streaming many different types of video productions. Stories, events and interviews in YouTube like formats. Http://www.gracetime.com/media The project also converts old movies, pictures and memories to modern day stories saved on DVDs, in the cloud and location specific devices. All this to enable your stories and information to be available to employees, loved ones and friends. Hundreds of stored interviews, videos, pdfs, pictures and documents are available via this GraceTime Project portal. Available for androids, iphones, tablets and all equipped Smart phones / PCs. http://www.gracetime.com/mygracetime

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  hp Corporate

  • Senior Consultant, Change Management, Business Development

    • Nov 2000 - Aug 2002

    IP Call Center & Networking Solutions Integration / Cisco IPCC)Relationship Management / IT products Responsible for 13 Midwest states and Western Central Canada. Focus on hp services, Cisco IP Contact center products and Voice integration solutions. The main challenge was to introduce a new supported product line into 13 states and the hp sales organizations within. In order to start the process of generating sales of the new products / services each region / state / office group had to be introduced to product line and trained to recognize the basic signs of a potential sale. The hp field staff and sales people (over 400 of them) were then trained to funnel that information to the director of the 13 state regions for personal assistance and business development strategy. At this time in the sales cycle personal visits, recommendations and bids were generated. Business Development (Cisco IP Call Center, ACD / HP Services), Relationship Management / products and IT Integration Solutions. Responsible for Sales territory Central USA, 13 Midwest states and Western Central Canada Representing hp / Cisco Sales Channel. Responding and instigating RFI’s, RFP’s.Hunter sales type, but very good at farmer type account management. Focus on hp services and Cisco IP Contact centers Voice integration solutions. Some examples of Major accounts include: Deluxe Checks, Minneapolis, MN, Services and solutions integrationAxia, Calgary, Alberta, Canada, Cisco contact Center / hp IP solutions, Detroit Edison project, Solutions integration multiple Utilities companies (IPCC) (6 million bid)GM “ON Star” Detroit, Michigan Distributed IP Call / contact CentersNationwide Insurance Co., Cleveland, Ohio Printer / Document sales supportFed Ex, Memphis, TN HP IP Managed Services server’s, management and servicesHarris Bank, Chicago, IL, Call / Contact Center Services

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  Genesis Laboratories, San Francisco, CA

  • San Francisco, CA

  • Business Development, Professional Services

    • Feb 1999 - Oct 2000
    • San Francisco, CA

    Sales engineering, Business Development, Professional Services, Workforce Management, Call Center Customer Relationship, Project Management and Installs. Responsible for maintenance of named fortune 500 accounts. Applications design and Internet based networking for customer relation’s solutions.Accomplishments:Worked with Genesys (Contact Center / Customer Relationship Management Software company) customer base concerning Genesys CTI Framework / Software installation and maintenance. (Sprint)Genesys Technical software is an IT / enterprise network solution, solving enterprise level call center integration with data transfer, retention and coordination of Customer relationship management tools.

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  Brite Voice Systems

  • Wichita, KS

  • Western US Region Sales Manager

    • Jan 1986 - Jul 1991
    • Wichita, KS

    Business Development and Regional Sales Manager of Western USA (10 USA States). Project Management & National roll out of new IVR Interactive Voice products . National accounts management. Product development / Innovation & National Trade show coordination Accomplishment samples: Pizza Hut Corporation, Wichita, KS. Affecting over 7000 Pizza hut retail stores Sedgwick County, Kansas.. IVR system... “The automated Automotive tag line”, LTS, Woodland Hills, CA Automated IVR and information system. Information creation and delivery service.