Experience

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  Club 24 Concept Gyms

  • Connecticut, United States

  • Front Desk Associate

    • Oct 2023 - Present
    • Connecticut, United States

    ● Greeted members and guests● Provided excellent customer service by answering inquiries, providing information, and addressing concerns or complaints in a timely and professional manner.● Managed the front desk area, including maintaining cleanliness and organization, managing phone calls, and directing inquiries to appropriate personnel.● Assisted with member check-ins, registrations, and class bookings using the club's management software.● Processed membership payments, and maintain accurate records● Provided assistance and guidance to members on club policies, programs, and amenities.● Maintained knowledge of promotions, events, and schedules to effectively communicate with members and guests.● Assisted with sales and marketing efforts, including promoting club amenities, services, and membership upgrades.● Ensured safety and security protocols are followed, including monitoring access to the club and enforcing club rules and policies.● Handled member and guest inquiries regarding club facilities, services, and programs.● Performed other administrative tasks as assigned by management

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  Western Connecticut State University

  • United States

  • Computer Center Assistant

    • 2019 - 2021
    • United States

    • Assisted customers over the phone for technological issues like resetting passwords.• Assisted in navigating through emails to read and send out while teaching new ways to be more efficient like having an automatic signature on Microsoft Outlook.• Created tables, simple mathematical formulas, and used drag down function in Microsoft Excel.• Examined other computer labs for printer status and cleaning.• Maintained a clean appearance of computer labs.• Maintained track of inventory and placed orders on materials if needed• Organized paragraphs, layouts, inserted page numbers or pictures on Microsoft Word.• Surveyed the amount of people within labs every hour.

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  Black Cat Fireworks

  • Danbury, Connecticut, United States

  • Salesperson

    • 2018 - 2019
    • Danbury, Connecticut, United States

    • Developed and maintained relationships with customers to promote repeat business and word-of-mouth referrals.• Monitored inventory levels and restocked products as needed to ensure a wide selection of fireworks were available to customers at all times.• Promoted special deals and pushed for new products that would benefit the customer the most.• Provided excellent customer service to potential buyers, assisting with the selection of fireworks and answering questions about product features and safety.• Referred to extra sources such as videos and product descriptions to help customers seek what product they desired.