Experience

• 

  Mashreq Capital DIFC Limited

  • United Arab Emirates

  • Assistant Manager Business Support and Control

    • Jul 2022 - Present
    • United Arab Emirates

    Performs a controlling function that includes, but is not limited to, managing third-party service providers, reviewing custodian and counterparties issues, and setting up brokerage accounts in MENA and European jurisdictions. Identify the regulatory compliance issues, perform internal audits, and put corrective measures.Managing activities with business counterparties such as Administrators, Custodians, Registrars, Auditors, Tax Representatives, Lawyers, and Brokers in MENA and European Jurisdictions.Responsible for re-engineering existing processes to improve effectiveness and efficiency in workflows.

• 

  MCB Bank Limited

  • Karāchi, Sindh, Pakistan

  • Compliance Specialist

    • Oct 2021 - Jul 2022
    • Karāchi, Sindh, Pakistan

    Identified areas of potential compliance risks like: Account opening manual, Account opening documents, and Processes of dormant accounts and develop corrective strategies for these issues.Ensuring compliance with AML/CFT requirements; in particular, account activity reviews, investigations to identify unusual and suspicious patterns of transactions and KYC.Liaise with management to ensure proper implementation of established compliance policies.Monitor client financial activities to ensure that they are aligned with regulatory requirements.Collaborate with other departments such as the legal department or internal audit unit to forward compliance issues for investigation.Provide reports on a regular basis to senior management to keep them updated on progress of compliance operations.Ensure compliance with the NAB/FIA/FBR or any other law enforcement department inquiries.

• 

  Bank AL Habib Limited

  • Pakistan
  • Banking
  • 700 & Above Employee

  • General Banking Officer

    • Sep 2020 - Oct 2021

    Reduce the branch complaints by 9% compared to the last year.Train the staff for selling liability products which helps to raise PKR 107 million during the year.Manage the account opening division’s team of 3 people.Manage New to Bank accounts and provide proper guidance regarding procedures and requirements to prospective customers in addition to this manage general consumer banking operations related to branch banking.Interact with customers at the branch inquiring on their purpose of visit and guide them to relevant desks accordingly for efficient service provision.Comply with the compliance of the branch and prepare the branch budget.Resolve the queries of the customers, Internal departments and maintain the customer complaints log book, continuous follow-ups and redirecting the customer to the concerned department for resolution of their queries to ensure the customer leaves the branch satisfied.

  • Business Development Banker

    • Apr 2017 - Sep 2020

    Supervise the team of 5 people on a project of opening 4000 payroll accounts of Artistic Fabric & Garment Industries (Pvt) Limited.Raised PKR 247 million in deposits through existing and new customers which makes up to 23.5% above the assigned target.Making and executing strategies to mobilize deposits through existing and new customers to increase branch business.Analyze business to ensure customers are satisfied in their business with the products and services we are offering. Liaising with internal and external departments to ensure clients’ needs are fulfilled effectively and efficiently.

• 

  Bank Alfalah Limited

  • Karāchi, Sindh, Pakistan

  • Business Development Officer

    • Oct 2016 - Mar 2017
    • Karāchi, Sindh, Pakistan

    Achieved 19% more than the assigned target.Increased cross-selling potential proposals by 7% in the overall assigned portfolio of products compared to the last branch performance.Build and maintain relationships with clients by presenting the bank’s products uniquely.Forward upselling and cross-selling opportunities to the concerned departments.Escalating and resolving areas of concern as raised by clients.Carrying out client satisfaction surveys and reviews to make sure customers are getting the right product at the right value.