Experience

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  Genex Technologies

  • Hyderabad, Telangana, India

  • Technical Support Associate

    • Jul 2018 - Aug 2019
    • Hyderabad, Telangana, India

    Handling inbound calls from United States & Canada and providing technical assistance for Computers, Printers, Fax machines, Scanners and Routers.·Installing and configuring computer hardware, operating system and applications.·Helping clients in setting up different types of internet connections (wireless/dial-in / DSL / IoS / Broadband) and resolving network connectivity issues.· Setting up new user accounts and profiles and dealing with password issues in Active Directory .Replacing IT infrastructure as required; in case of a hardware failure..Helping users for Bit Locker problems ·Data backup and data transfer between client’s computers.·Testing and supporting the roll-out of new applications and technology.·Meeting Service to sales targets by helping the customers purchase the right software, hardware or dell’s service, as required for the maintenance of their product.

• 

  BWT Business Solution Pvt Ltd

  • Hyderabad Area, India

  • Assistant Team Lead

    • Nov 2013 - Jul 2018
    • Hyderabad Area, India

    Worked as a Assistant Team Leader.

• 

  Polaris Financial Technology Limited

  • Hyderabad, Andhra Pradesh

  • Executive Team Leader

    • Feb 2012 - Aug 2013
    • Hyderabad, Andhra Pradesh