Experience

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  Connectbase

  • United States
  • Software Development
  • 100 - 200 Employee

  • Geographic Information Systems Analyst

    • Oct 2022 - Jul 2023

  • Data Analyst

    • Jan 2019 - Sep 2022

  • Customer Success Specialist

    • Aug 2016 - Jan 2019

    - Provide administrative support for onboard and existing clients.- Input data in customer's database- Data research on customer information and addresses- QA check for client information and update client data in C2F database- Export and migrate data from customer's database- Create training manuals and power point presentation for training use- Create database for customer data and update as requested- Check building connectivity and manage contacts- Set up login credentials and send welcome email for newly on-boarded clients- Follow up information needed or technical concern on other departments- Note down specific request and feedback of clients during training conferences for planning and execution- Submit reports to CEO and VP for review- Plan and execute customer success processes- Follow up proactively to clients for as part of customer success guidelines- Communicate accordingly to other departments for internal training, scheduled meetings, and memos via email or Slack for immediate response- Initiate and execute ideas for onboarding as part of customer success

• 

  TRIANGL

  • Australia

  • Customer Service Agent / Email and Chat Support

    • Apr 2014 - Aug 2016
    • Australia

    - Chat support / - Email Zendesk supportprovide immediate support for customers regarding size concern, product specifications, influencer concern, order status and complaints.- Monitor chat quality- Provide immediate support and trained agents- Answer questions on social media - Create internal report

• 

  Lookbook Store

  • China

  • Sr. Customer Service Officer

    • Jan 2013 - Mar 2014
    • China

    - Reply to email inquiries and complaints through Zendesk, eBay and Amazon- assist customers via Zopim live chat- approve website and eBay orders- Monitor quality of responses- Order management: item change, refunds, returns, exchanges and out of stock item issues.- coordinate with procurement and logistics for order status and shipping.- update and monitor feedback - call customers for negative feedback revision and provide a refund and discounts- update complaint files for report analysis- Train newly hired CRM staffs less

• 

  TeleTech

  • United States
  • Outsourcing and Offshoring Consulting
  • 700 & Above Employee

  • Technical Support Specialist - Verizon

    • Apr 2009 - Sep 2010

    --Responsible for providing technical support over the phone for customers with network and connection issues, software issues, software and hardware installation, troubleshoot, helpdesk.- Order inquiry- Provide information on outage affected areas- Approve and schedule technician- Locate possible areas for connection- Speedtest- Walkthrough customer on any software inquiry

  • Customer Service and Sales Representative - Hewlett Pacakard

    • Jan 2008 - Apr 2009

    -Answers telephone inquiry regarding order status, sales, warranty issues and promotional request.-Sell up-to-date software and hardware for product compatibility using HP’s website and e-mail marketing.-Meet monthly target and create sales report.-Resolve issues for all inquiries and provide passive technical support-Coordinate with another department for resolution

• 

  Citi

  • NCR - National Capital Region, Philippines

  • Loan Verification Officer - Citigroup Business Process Solutions

    • Mar 2007 - Oct 2007
    • NCR - National Capital Region, Philippines

    -Loan processor for cash loans.-Phone verification - verify declared information in line with the specific program-Schedule ocular inspection for further investigation.-Identify fraudulent documents from applicants.-Approved verified requirements-Schedule confidential informant for more data verification-Monitor blacklisted accounts-Submit approved applications for loan processing.

• 

  Ambergris Solutions

  • NCR - National Capital Region, Philippines

  • Customer Interaction Agent - DELL

    • Mar 2004 - Jan 2007
    • NCR - National Capital Region, Philippines

    -Answers telephone inquiry regarding order status, sales, warranty issues and catalog request.-Processed cancellation, refunds, order exchange, rebates and compensations.-Tract fraudulent customers.-Resolve issues for all inquiries and provide passive technical support-Request escalations if needed.-Coordinate with other departments for resolution.-Conduct a callback or follow-up call to make sure problem was resolved or if requested

• 

  Mondelēz International

  • NCR - National Capital Region, Philippines

  • Trade Marketing Staff

    • Dec 2002 - Dec 2003
    • NCR - National Capital Region, Philippines

    (Previously Kraft Foods Intl.)-Assist Trade Marketing Director in conceptualizing promotional events.-Coordinate with marketing agencies regarding event and promotions.-Processes credit memos for budget approval.-Monitor approved budget for an even and promos for every consumer products for acquisition.-Create accrual reports and memos.-Attend specific event for supervision.-Assist and coordinate with brand managers regarding promotion acquisition to achieve sales quota