Experience

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  VGW

  • Toronto, Ontario, Canada

  • Premium Account Executive

    • Dec 2021 - Present
    • Toronto, Ontario, Canada

    *In Charge of managing a portfolio of ~250 valued clients accounts, helping the company to retain and grow client's spend, alongside developing them into Chumba Casino advocates *Work within budgets for player bonuses and events while working with purchase and revenue targets.* Liaise with Marketing and Customer Service teams to optimize communications with clients.*Product subject matter expert. I proactively communicate new features to clients, gifts and offers, ensuring they know what's happening and finding new opportunities to increase engagement.*Built sustainable relationships with clients through friendly, professional and trustworthy interactions. *Displayed the ability to interpret customers' concerns through high-level empathy and demonstrated the ability to get to the root of an issue*Maintained high-quality standards for customer interactions.

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  Booking.com

  • Netherlands
  • Software Development
  • 700 & Above Employee

  • Ethics Ambassador

    • Nov 2018 - Sep 2020

    * Helping the company on localizing global ethics material and initiatives* Acting as a point of contact for employees* Acting as an advocate for the ethics programme, the values of the organization and communicating and disseminating information from the compliance team from Booking.com* Guiding employees to the correct department when they need to report a suspected unethical conduct* Helping the company keeping the compliance programme top of mind with leaders and emplyees.

  • Partner Specialist

    • Jun 2017 - Sep 2020

    • Build productive relationships with partners to ensure that they offer the best availability and rate structure;• Discuss opportunities with partners that will help improve business by using Booking.com internal tools;• Deliver training by phone/email to new and or existing properties on how to use Booking.com’s tools and manage their rates & availability;• Day-to-day communication with hotel and inter-departmental partners by telephone and e-mail;• Manage hotels contacts with a high attention to detail and accuracy;•Provide support to properties at Booking.com training and/or helping maintaining hotel information on the Booking.com system;•Provide advice to hotels regarding their properties on the Booking.com website and how they can amend data with respect to supply, availability, visibility, promotions, etc.• Assist clients with content creation (visual content, copy, geo items) to cost-effectively optimize running their business on Booking.com;• Looking after IT/administrative related tasks

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  Lambton College

  • Toronto e Região, Canadá

  • Post-Graduation Student

    • Sep 2016 - May 2017
    • Toronto e Região, Canadá

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  Information Planet Canada

  • Toronto, Canada Area

  • Project Coordinator Administrative Internt

    • May 2016 - Oct 2016
    • Toronto, Canada Area

    • Ensured students received correct information, maintaining company’s client’s database updated• Provided courses and schools’ material to clients, keeping company’s partners’ database updated• Resolved issues affecting students who arrived or were waiting to come to Canada, providing them the information needed • Discussed with the manager about new courses, products, services and events available by selecting those which would fit better on the company’s students’ profiles• Ensured customers were aware about the necessary documentation, avoiding future immigration or educational institution issues

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  Studio Depil

  • Natal e Região, Brasil

  • Partner Manager/Sócio Gerente

    • Dec 2012 - Sep 2015
    • Natal e Região, Brasil

    • Managed financial planning, communications, social media marketing and the customer service aspects of the business, to ensure company policies and procedures are followed• Dealt directly with customers’ needs, offering the best option and conditions to sell the service• Solved customers problems by phone or in person, to maintain a high level of satisfaction• Engaged detractors customers to have details about their issues, providing solutions to convert them in promoters • Negotiated price, terms and conditions with currently and new suppliers, to ensure company would have the best providers• Selected products and type of services that could be offered to our customers, offering the best service available• Responsible for a 20% client base growth after expanding new beauty services to male customers’• Co-developed a successful loyalty program and marketing strategy which resulted in over 17% profit increase in one year

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  Danielle Galvão Advogada

  • Natal e Região, Brasil

  • Lawyer/Advogado

    • Jan 2011 - Sep 2015
    • Natal e Região, Brasil

    Family/Corporate /Business/Labour/Financial Lawyer with 5+ years of experience in Brazil.• Primary focus of experience in business and corporate laws, providing legal consultation, crises management, mediation and litigation.• Experience in Document reviewer and legal coordinator. Active collaboration with cross-functional teams and other legal team members to prevent lawsuits and define litigation strategy. • Effectively Negotiated, composed and analyzed dozens of legal contracts.• Excellent Relationship Management skills both with clients and staff.• Exceptional comprehension of corporate’s needs to provide effective legal strategy and solutions.• Extensive knowledge of legal principles, constitutional laws and administrative laws.• Expertize in crises management, with great results turning adverse situations.• Managed the institutional relationships (corporate lobbying).

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  Distribuidora de Ferragens Ferrara

  • Natal e Região, Brasil

  • Lawyer/Advogada - Setor financeiro

    • Oct 2011 - Nov 2012
    • Natal e Região, Brasil

    Debt negotiation between the company and customers with debit, as well as law consultant and filing of lawsuits for failure negotiations.*Negociação de débitos com clientes inadimplentes, além de prestação de consultoria jurídica e interpelação de ações judiciais de cobrança em caso de negociações não concretizadas.

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  André Elali Advogados

  • Natal/RN

  • Trainee Lawyer/Estagiária em Direito Previdenciário, Cível e Trabalhista

    • Oct 2008 - Apr 2010
    • Natal/RN

    • Write reports• Do Proper follow-up on lawsuits• Assistance to the senior lawyer in lawsuits• Dealing directly with clients**• Elaboração de relatórios de andamento processual, • Elaboração de peças e acompanhamento processual do Setor de Previdência Privada da FUNCEF.• Assistência direta ao Advogado Sênior so setor

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  Natal Voluntários

  • Natal e Região, Brasil

  • Journalist

    • Jan 2007 - Aug 2009
    • Natal e Região, Brasil

    • Public relations agent dealing with the press• Spread information to the community about the United Nations eight millennium development goals • Dealt with companies asking them to help to disclose the United Nations millennium development goals• Development of press releases about Campaigns promoted by Natal Voluntaries• Maintenance and filling mailing list• Send weekly mailing list to the website subscribers • Content production for the website• Participation in the organization and coordination of the International Volunteer Day Youth for the years 2007, 2008 and 2009 , dealing directly with the Volunteers event participants .**• agente de relações públicas lidar com a imprensa• Responsável pela divulgação junto a sociedade dos oito objetivos de desenvolvimento do milênio das Nações Unidas• lidar com empresas locais solicitando colaboração na divulgação dos objetivos de desenvolvimento do milênio das Nações Unidas• Desenvolvimento de comunicados de imprensa sobre as campanhas promovidas pelo Natal Voluntários• Manutenção e enchendo lista de discussão• Enviar lista de discussão semanal para os assinantes do site• A produção de conteúdo para o site• Participação na organização e coordenação do Dia Internacional do Voluntariado Jovem dos anos de 2007, 2008 e 2009, lidando diretamente com os voluntários participantes do evento.

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  Prefeitura Municipal de Natal

  • Natal e Região, Brasil

  • Trainee Lawyer/Estagiário de direito

    • Jan 2007 - Oct 2008
    • Natal e Região, Brasil

    • Assistence in routining legal processes related to retirement and pensions.• Write reports• Handled the legal process related to retirement and pensions• Assistant to the Office Director**• Assistência no encaminhamento de processos judiciais relacionados a aposentadorias e pensões.• Relatórios de gravação• lidou com o processo legal relacionado com aposentadorias e pensões• Assistente da Diretora do Setor

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  Cabugi.com

  • Natal e Região, Brasil

  • Journalist

    • Jan 2002 - Oct 2005
    • Natal e Região, Brasil

    • Field reporter for the online news channel• Search for information in various areas of everyday life• Content production and maintenance for the website• Deal with short deadlines • Worked under pressure**• Repórter de rua para o canal de notícias on-line Cabugi.com• Responsável por sugerir e gerar pauta para o webesite• Produção direta de conteúdo para o site• Atualização, elaboração e manutenção de conteúdo para o site• Lidar com prazos curtos• Trabalho sob pressão