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Daniela Velásquez

Senior Customer Success Manager at PagerDuty

Intro Book

Senior Customer Success Manager with 8+ years in B2B SaaS driving retention, expansion, and adoption across $50M+ ARR portfolios. I blend data-driven strategy with human-centered programs—Office Hours, Roundtables, and AI-assisted insights—to scale genuine customer connection in digital-first environments. Experienced managing $100K–$400K accounts, retaining at-risk $250K contracts, and influencing expansions up to $200K. Known for translating technical outcomes into executive-level business value that drives renewals and growth

Verified

Location

Santiago de Chile, Chile, CL

Languages

English Native or bilingual proficiency
Spanish Native or bilingual proficiency

Skills

Customer Lifecycle
NRR/GRR
Success Planning
Risk Mitigation
QBRs
Adoption Frameworks
Onboarding
Customer Enablement
AI-Assisted Insights
Salesforce
Gainsight
Tableau
Zendesk
Slack
Zoom
Workflow Automation & AI
Project Management
Communication
Teamwork
Leadership
Problem Solving
Time Management
Critical Thinking
Show all

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Rate

This rate is determined by the professional's skill set, client collaboration, experience and appearance on lineups.

$10.0

Hourly Rate

How This Rate is Calculated

The user is asking me to infer an hourly rate for Daniela Velásquez based on the provided profile. The profile only contains:
- Name: Daniela Velásquez
- Education: null
- Location: Santiago de Chile, Chile, CL

This is extremely limited information. I have no details about:
- Skills
- Experience level
- Industry
- Job title
- Years of experience
- Specific education (null)
- Portfolio
- Certifications

Given the lack of information, I need to make some reasonable assumptions based on the location and name:

1. **Location**: Santiago de Chile is a major metropolitan area in Chile, which has a moderate cost of living compared to US standards but lower average wages than the US.

2. **Name**: The name suggests a Spanish-speaking background, consistent with the Chile location.

3. **Education**: null - this could mean:
- No higher education
- Data not provided
- Still in school
- Self-taught

4. **No skills listed**: This suggests either:
- The profile is incomplete
- Entry-level position
- General labor/unskilled work

Since I must provide a numeric rate and cannot ask for clarification, I need to make conservative assumptions based on typical rates in Santiago for someone with no specified education or skills.

**Research basis for Chilean wages:**
- Minimum wage in Chile (2024): Approximately 460,000 CLP/month (~$500 USD/month)
- Average salary in Santiago: Varies widely by sector
- Entry-level/general labor: Often close to minimum wage
- Freelance/contract rates need to account for lack of benefits, taxes, etc.

**Hourly rate considerations:**
- If we assume a basic full-time job at minimum wage level:
- 460,000 CLP/month ÷ 4.33 weeks ÷ 45 hours/week ≈ 2,360 CLP/hour
- 2,360 CLP/hour ÷ 950 CLP/USD ≈ $2.50 USD/hour

- However, freelance rates are typically higher than employee wages to cover:
- Self-employment taxes
- No benefits
- Inconsistent work
- Business expenses
- Usually 1.5x to 2x employee hourly rate

- For Santiago, a reasonable assumption for someone with no specified skills/education doing general freelance work might be in the range of $5-15 USD/hour.

**Given the complete lack of information, I should:**
1. Assume this is an incomplete profile
2. Assume entry-level/general skills
3. Base it on local economy
4. Provide a conservative but realistic freelance rate

A common approach for such minimal profiles is to assume basic administrative or general labor skills. In Santiago, for freelance platforms, this might translate to:
- $8-12 USD/hour for basic virtual assistance or data entry
- $5-8 USD/hour for very basic tasks

I'll go with a conservative but not rock-bottom rate that accounts for Santiago's economy and the lack of credentials. $10 USD/hour seems reasonable as a baseline for someone in Santiago with no specified skills or education, working in freelance/contract capacity.

The final answer should be just the numeric value in the specified format.

Bio

Daniela Velásquez is a seasoned Customer Success Manager with a proven track record of driving business growth and customer satisfaction. With expertise in NRR/GRR, Success Planning, Risk Mitigation, and Customer Enablement, she has successfully managed a $50M+ ARR portfolio across Commercial & Enterprise segments. Her achievements include retaining $250K+ at-risk accounts, driving expansions up to $200K through strategic planning, and reducing churn by 25% through AI-assisted insights. Holding a Bachelor's Degree in Advertising from Universidad Alejandro de Humboldt, Daniela is fluent in Spanish and English, with experience working in the LATAM region.

Experience

Variacode
- Chile
- IT Services and IT Consulting
- 1 - 100 Employee
- Senior Customer Success Manager
  - Feb 2023 - Present
  Manage a $50M+ ARR portfolio with 150+ accounts ($100K–$400K each) across Commercial & Enterprise segments, owning full lifecycle from onboarding through renewal and expansion.
  Retained $250K+ at-risk accounts and drove expansions up to $200K through executive alignment, value-driven success plans, and strategic use case identification.
  Designed human-led adoption programs—Office Hours, Roundtables, peer learning networks—using AI-assisted insights to increase engagement, accelerate product adoption, and reduce churn by 25%.
  Built enablement frameworks and best practice resources that improved incident response maturity, workflow automation adoption, and customer self-sufficiency across the portfolio.
  Partner with Product and GTM teams to translate customer feedback into roadmap priorities, contributing to feature development and go-to-market strategy.
Simpliroute
- Chile
- Desktop Computing Software Products
- 100 - 200 Employee
- Senior Customer Success Manager (LATAM)
  - Apr 2021 - Jan 2023
  Led end-to-end onboarding for mid-market & enterprise customers, reducing time-to-value by 35% and establishing standardized onboarding frameworks adopted by the LATAM CS team.
  Built customer enablement resources (guides, workflows, playbooks) that improved adoption of key features and supported a 20% in revenue increase among top-tier accounts.
  Delivered KPI-driven business reviews that strengthened executive alignment and accelerated customer maturity.
  Mentored regional CSMs and harmonized onboarding, lifecycle processes, and best practices across Product, Operations, and CS.
Denomades
- Chile
- Travel Arrangements
- 1 - 100 Employee
- CX Operations Specialist
  - Dec 2017 - Mar 2021
  Participated in the complete customer journey—consultative sales, onboarding, operations coordination, and post-sales support—for a high-volume travel SaaS platform.
  Built and automated Zendesk workflows, reducing manual workload by 40% and improving overall CX quality.
  Produced customer insights and behavioral analysis that informed product improvements and lifecycle optimizations.
  Collaborated with Product, Ops, and Marketing to streamline onboarding and support processes.

Education

2011 -

Universidad Alejandro de Humboldt
Bachelor's Degree, Advertising

2011 -

Services

Industry Focus. “IT Services and IT Consulting”

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Daniela Velásquez

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$10.0

Hourly Rate