Experience

• 

  Autodesk

  • United States
  • Software Development
  • 700 & Above Employee

  • Manager, Customer Success

    • Mar 2024 - Present

    Myself and my team work with customers to align initiatives with their strategic business goals. We co-manage these through planning, partnership and our software to drive measurable change in to how they deliver projects and programmes.

  • Senior Customer Success Manager

    • Apr 2022 - May 2024

    I work with customers to align initiatives with their strategic business goals; we then co-manage these through planning, partnership and our software to drive measurable change in to how they deliver projects and programmes.

• 

  Viewpoint

  • United States
  • Software Development
  • 700 & Above Employee

  • Client Relationship Manager

    • Aug 2018 - Apr 2022

    This role focussed on the retention, growth and upsell of existing customers.To achieve the aforementioned objectives with the accounts my work included but was not limited to; • Identifying, managing and closing new sales opportunities• Maintaining an excellent working relationship with customers through regular account reviews• Utilising technology and data to review customer adoption & performance• Growing adoption of our applications with customers• Handling the renewal process• Guidance on best practice in relation to our software and industry challenges• Communicating, supporting and promoting our product roadmaps• Collaborating with multiple teams such as sales engineers, support, product and engineering to provide a high quality experience solutions to my customers• Speaking at events, roadshows and conferences

  • Sales Enablement & Customer Success

    • Mar 2017 - Aug 2018

    I worked to ensure customers were achieving agreed outcomes and getting as much value as possible from our applications. I also provided some training, guidance and consultancy with a view to improving adoption and solving any issues they may have. The role required me to present data on utilisation, existing and new features, support Customer Relationship Managers with account reviews, present on new sales opportunities and advise product on feedback from our customer base.

• 

  Turner & Townsend

  • Information Manager

    • Mar 2014 - Mar 2017

    Provided information management solutions and consultancy. I worked for various high profile clients, private, public and international. I was required to excel in implementing and developing technical solutions and tools for construction and infrastructure projects. This involved policy writing, implementing change and managing Common Data Environments/EDMS.At Turner & Townsend I became a Prince2 Practitioner and specialised in producing and implementing best Information Management practice for a multitude of client disciplines & programmes/projects. I gained experience in working to implement Information Management strategies adopting a BIM approach with a developed understanding of industry standards such as the CIC BIM protocol, BS1192:2007, PAS1192 and requirements stipulated by ISO 19650

• 

  Cass Business School

  • Learning Support Officer

    • Oct 2013 - Mar 2014

    At CASS, I was responsible for the management and development of over 70 online learning spaces. I managed busy programmes and projects, working with staff with various personal schedules, commitments and interests.I developed and enforced further use of I.T in learning within the schools, researching developments in technologies.I was responsible for training and inductions to new staff and students. I also processed assessments, both online and offline.

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  City University London

  • Student Administrator

    • Oct 2011 - Oct 2013

    Produced and implemented new processes in the running of City Law School including an online Extenuating Circumstance process and the monitoring of student participation against performance, particularly international students. These projects required design, implementation and management , communicating with all staff within the organisation.