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Bio

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Experience

  • Lean Solutions Group
    • Bogota,D.C., Capital District, Colombia
    • Logistics Coordinator
      • Oct 2020 - Present
      • Bogota,D.C., Capital District, Colombia

      Responsible to verify freight documents to bill customers.

    • Customer Service Analyst
      • Nov 2009 - Apr 2020

      Resolution of customer's complaints according to company and legal standards for travel business

  • Contact Center Americas S.A.
    • Bogota,D.C., Capital District, Colombia
    • Call Center Agent
      • Feb 2004 - May 2009
      • Bogota,D.C., Capital District, Colombia

      Responsible of passenger bookings, tickets sales, back office, and flight reschedules.

Education

  • 2006 - 2012
    Universidad La Gran Colombia
    Bachelor's degree, Humanities/Humanistic Studies
  • 2004 - 2006
    Politecnico Colombo Andino
    Tecnician in Text translation English to Spanish, English Language and Literature, General

Suggested Services

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Industry Focus. “Outsourcing and Offshoring Consulting”

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