Experience

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  Madwire®

  • United States
  • Advertising Services
  • 400 - 500 Employee

  • Lead Platform Advisor

    • Dec 2020 - Sep 2022

    This role is an extension of the Platform Advisor role listed below. Through queue-based task assignments, I manage a team of 7 unique individuals with wildly different personalities and skillsets. Meeting with each member weekly to ensure their minds are in the right place to start the week. Training and Developing are a large part of this role to keep things moving in the right direction. Product development input and feedback for new or existing features.Base Responsibilities.• Leading a team of 7 on how to best optimize their processes to reach their daily quotas.• Managing my team’s workload through a queue-based assignment to deliver results on or ahead of time.• Educating internal teams on new platforms and processes to level up the organization as a whole.• While continuing to perform the main duties of a platform advisor.Accomplishments. - I rebuilt a review request process for a frustrated client that initially took up to 6 + hours and took it down to less than 30 minutes to send review requests to 40 + locations simultaneously—using their CRM and Email Marketing platform.- I optimized queue assignment to reduce task turnaround from 20 to 3 business days.- Coached the team to improve from 50%, hitting the monthly quota of 100% each month.

  • Platform Advisor

    • Mar 2019 - Dec 2020

    This role combines a few roles (Project Manager, Platform Specialist, Customer Support, Onboarding Manager, and Integration Specialist) into one detailed role that requires one to be detail-oriented and implement analytical thinking to get the job done. This position takes care of requests for new and existing clients in need of set-up to get started in the Marketing 360 platform. Madwire is a SaaS company that can have one wearing many hats at once.Base Responsibilities.• Advise Internal teams on how to best implement our platforms for their clients.• Educating and empowering them to be experts in CRM, Email Marketing, and SMS Marketing.• Platform integration planning and implementation for our platform and external platforms.• Custom integration strategies for companies that fit e-commerce, B2B, and B2C applications.• Create internal training documentation for the company as a whole.

  • Email & SMS Marketing Specialist

    • Dec 2017 - Mar 2019

    This required me to draw on my Project Management experience to handle internal, and external expectations for Email and SMS Marketing campaigns from start to finish. Creating custom strategies that meet or exceed expectations. Once a strategy was given the stamp of approval I created all emails and implemented them as laid out in the strategy. I also trained internal & external teams on how to use the platforms.Base Responsibilities.• Designing emails to fit each business's brand representing them by driving sales through email marketing.• Client education of both email marketing & SMS platforms.• Custom strategies for companies that fit e-commerce, B2B, and B2C applications.• Writing and executing marketing strategies for both platforms.

  • Project Manager

    • Sep 2016 - Dec 2017

    As a Project Manager, I was in charge of Web Projects from start to finish. Handling communications from the client turning their requests into a reasonable reality. Working with Designers and Developers to reach the end goal of the newly designed website being launched. Base Responsibilities.• Account manager for the website build process.• Managed between 30 & 40 accounts at a time making sure they were receiving a new website that would serve them well going into marketing.• This position required being in Sales, Web Development, Design & having a firm understanding of what would make for the optimal user experience.• The general timeline for these individual sites is 10 to 12 business days.

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  Swartz Mechanical LLC

  • Longmont, Colorado Area

  • Service Technician

    • Jan 2002 - Jan 2017
    • Longmont, Colorado Area
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  Hach | Hach Lange

  • Loveland, Colorado

  • Videographer Intern

    • May 2015 - Sep 2016
    • Loveland, Colorado

    Hach gave me the opportunity to work in a unique environment and be a part of a world class team. It taught me how to handle a competitive corporate environment. I completed 130+ videos over the course of 27+ different projects, working with technical support to complete projects for the preside...

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  Landmark Event Staffing Services Inc

  • Fort Collins, Colorado Area

  • Event Security Staff Supervisor

    • Sep 2013 - Aug 2015
    • Fort Collins, Colorado Area

    Landmark gave me the opportunity to grow in servant leadership, advising those who were on my team coaching them, and helped to draw the best out of each individual. Ensuring that our guests had a good experience, from start to finish leaving them satisfied.

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  Eagle Lake Camps of The Navigators

  • Colorado Springs, Colorado Area

  • Summer Camp Counselor

    • May 2014 - Aug 2014
    • Colorado Springs, Colorado Area
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  William Penn University Football

  • Oskaloosa, Iowa Area

  • Defensive End

    • Aug 2011 - May 2013
    • Oskaloosa, Iowa Area

    I had the privileged to play for William Penn University for two years. Which helped me to grow in every aspect of my life.

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  Swartz Brothers Enterprise

  • Longmont, Colorado Area

  • Lawn Care

    • Mar 2000 - Sep 2011
    • Longmont, Colorado Area

    • Landscaping: Project design, consultation, and application.• Project management: Received calls, scheduled estimate appointments, conducted project appraisals, created invoices, and followed- up to determine customer satisfaction.• Financial: Responsible for monthly company bookkeeping, account...