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Daniel Simorangkir is a seasoned professional with extensive experience in customer service and operations. He has held various roles in prominent companies, including Transaction Succes Officer at Ayoconnect, Customer Operation (Live Chat) at Shopee, Call Center at Bank Agris, and Customer Care Management at PT. Mitra Pinasthika Mustika Rent (MPM Rent). Daniel has a strong educational background, having graduated with a degree in Chemical Engineering from Institut Teknologi Indonesia in 2015, and also completed his secondary education at SMA Negeri 1 Curug and SMP Negeri 1 Parung Panjang. He is proficient in multiple languages, including Indonesian, and has a strong foundation in English. Daniel's skills include customer service, operations, and sales, with experience in handling complaints, providing solutions, and serving customers quickly and efficiently. He has worked in various locations, including Jakarta, Indonesia, and West Java, Indonesia. Daniel's experience spans over 4 years and 9 months, with a strong track record of delivering results in fast-paced and dynamic environments.

Experience

  • Ayoconnect
    • Jakarta, Indonesia
    • Transaction Succes Officer
      • Mar 2019 - Nov 2023
      • Jakarta, Indonesia

      - Follow up constraint of customer to the biller or related provider- Upload & settlement bank transfer- Supporting Zendesk channel (Email) for the complaint from Apps user- Handle top up deposits from partners- Biller and partner balance updates

  • Shopee
    • Jakarta, Indonesia
    • Customer Operation (Live Chat)
      • May 2018 - Feb 2019
      • Jakarta, Indonesia

      ● Handle all the complaints from customer by live chat● Follow up the customer troubled to ensure their problems solved● Serve customer quickly and friendly

  • Bank Agris
    • Jakarta, Indonesia
    • Call Center
      • Nov 2017 - May 2018
      • Jakarta, Indonesia

      ● Handle all the complaints from customer by call● Listen well any complaints by customer● Give the correct answer and the best provide solutions to the customer● Serve customer quickly and friendly

    • Customer Care Management
      • Aug 2016 - Nov 2017
      • Tangerang Selatan, Indonesia

      ● Handle all the complaints from customer by call, email and SMS● Listen well any complaints by customer● Give the correct answer and the best provide solutions to the customer

    • Promotor
      • Apr 2016 - Jul 2016
      • Jakarta, Indonesia

      ● Selling of products to prospective customer● Help an enterprise in accurately data in the form of GPS signal

  • PT. Bumi Bangun Perkasa
    • Tangerang Selatan, Indonesia
    • Sales Engineer
      • Jul 2015 - Jan 2016
      • Tangerang Selatan, Indonesia

      ● Selling of products to prospective customers● Help the prospective customer to create specification good products for used of them● Help customer or client after sales service

  • PT. Trans Retail Indonesia
    • Tangerang, Indonesia
    • Cashier
      • Mar 2014 - Aug 2014
      • Tangerang, Indonesia

      ● Doing transaction trading services● Help customers to provide information on a product

  • PT Sinar Rafflesia Selatan
    • Cikarang, Indonesia
    • Process Department
      • Jul 2012 - Jul 2012
      • Cikarang, Indonesia

      Studies a wide variety of process of chemical unit liquids used as anti rust, anti foam and anti crust

Education

  • 2009 - 2015
    Institut Teknologi Indonesia
    Gelar Sarjana, Chemical Engineering
  • 2006 - 2009
    SMA Negeri 1 Curug
    Jurusan IPA
  • 2003 - 2006
    SMP Negeri 1 Parung Panjang
  • 1997 - 2003
    SD Negeri Cibunar 1

Suggested Services

This profile is unclaimed. These are suggested service rates with 0% commision upon successful connection

Industry Focus. “Technology, Information and Internet”

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