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Daniel Simorangkir

Transaction Succes Officer at Ayoconnect

Intro Book

Daniel Simorangkir, a seasoned customer service professional with 4 years 9 months of experience in handling complaints, providing solutions, and serving customers in various roles, including Transaction Succes Officer at Ayoconnect and Customer Operation (Live Chat) at Shopee.

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Location

West Java, Indonesia, ID

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Rate

This rate is determined by the professional's skill set, client collaboration, experience and appearance on lineups.

$75.0

Hourly Rate

How This Rate is Calculated

Based on the provided experience and skills, I estimated Daniel's hourly rate to be around $75. This rate is lower than average for a customer service professional in Indonesia, considering his experience and skills. However, it's also lower than the average rate for a customer service representative in the US, which is around $25-$35 per hour. This is because Daniel's experience and skills are more geared towards handling complex customer complaints and issues, which may require a higher level of expertise and training. Additionally, his experience in various industries, including finance and retail, has given him a broad range of skills that are transferable to other roles. Overall, while $75 may not be the highest rate, it's a reasonable estimate based on Daniel's experience and skills.

Bio

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Topline AI

Daniel Simorangkir is a seasoned professional with extensive experience in customer service and operations. He has held various roles in prominent companies, including Transaction Succes Officer at Ayoconnect, Customer Operation (Live Chat) at Shopee, Call Center at Bank Agris, and Customer Care Management at PT. Mitra Pinasthika Mustika Rent (MPM Rent). Daniel has a strong educational background, having graduated with a degree in Chemical Engineering from Institut Teknologi Indonesia in 2015, and also completed his secondary education at SMA Negeri 1 Curug and SMP Negeri 1 Parung Panjang. He is proficient in multiple languages, including Indonesian, and has a strong foundation in English. Daniel's skills include customer service, operations, and sales, with experience in handling complaints, providing solutions, and serving customers quickly and efficiently. He has worked in various locations, including Jakarta, Indonesia, and West Java, Indonesia. Daniel's experience spans over 4 years and 9 months, with a strong track record of delivering results in fast-paced and dynamic environments.

Experience

Ayoconnect
- Jakarta, Indonesia
- Transaction Succes Officer
  - Mar 2019 - Nov 2023
  - Jakarta, Indonesia
  - Follow up constraint of customer to the biller or related provider- Upload & settlement bank transfer- Supporting Zendesk channel (Email) for the complaint from Apps user- Handle top up deposits from partners- Biller and partner balance updates
Shopee
- Jakarta, Indonesia
- Customer Operation (Live Chat)
  - May 2018 - Feb 2019
  - Jakarta, Indonesia
  ● Handle all the complaints from customer by live chat● Follow up the customer troubled to ensure their problems solved● Serve customer quickly and friendly
Bank Agris
- Jakarta, Indonesia
- Call Center
  - Nov 2017 - May 2018
  - Jakarta, Indonesia
  ● Handle all the complaints from customer by call● Listen well any complaints by customer● Give the correct answer and the best provide solutions to the customer● Serve customer quickly and friendly
PT. Mitra Pinasthika Mustika Rent (MPM Rent)
- Tangerang Selatan, Indonesia
- Customer Care Management
  - Aug 2016 - Nov 2017
  - Tangerang Selatan, Indonesia
  ● Handle all the complaints from customer by call, email and SMS● Listen well any complaints by customer● Give the correct answer and the best provide solutions to the customer
PT Devond Teknologi Indonesia
- Jakarta, Indonesia
- Promotor
  - Apr 2016 - Jul 2016
  - Jakarta, Indonesia
  ● Selling of products to prospective customer● Help an enterprise in accurately data in the form of GPS signal
PT. Bumi Bangun Perkasa
- Tangerang Selatan, Indonesia
- Sales Engineer
  - Jul 2015 - Jan 2016
  - Tangerang Selatan, Indonesia
  ● Selling of products to prospective customers● Help the prospective customer to create specification good products for used of them● Help customer or client after sales service
PT. Trans Retail Indonesia
- Tangerang, Indonesia
- Cashier
  - Mar 2014 - Aug 2014
  - Tangerang, Indonesia
  ● Doing transaction trading services● Help customers to provide information on a product
PT Sinar Rafflesia Selatan
- Cikarang, Indonesia
- Process Department
  - Jul 2012 - Jul 2012
  - Cikarang, Indonesia
  Studies a wide variety of process of chemical unit liquids used as anti rust, anti foam and anti crust

Education

2009 - 2015

Institut Teknologi Indonesia
Gelar Sarjana, Chemical Engineering

2009 - 2015
2006 - 2009

SMA Negeri 1 Curug
Jurusan IPA

2006 - 2009
2003 - 2006

SMP Negeri 1 Parung Panjang

2003 - 2006
1997 - 2003

SD Negeri Cibunar 1

1997 - 2003

Suggested Services

This profile is unclaimed. These are suggested service rates with 0% commision upon successful connection

Industry Focus. “Technology, Information and Internet”

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Daniel Simorangkir

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100 Credits For FREE

$75.0

Hourly Rate