Experience

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  Fullstaq Marketer

  • Funnel Sales Engineer And Customer Service Technician
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  The Home Depot

  • Tool Rental Center Department Manager

    • Nov 2014 - Present

    The Tool Rental Center (TRC) at The Home Depot functions semi-independently from from the store. We serve customers by providing the opportunity to rent tools they would prefer not to purchase (over 300 types of tools in 10 categories). We repair customer tools as well as our own fleet tools. In my capacity as Department Supervisor/Manager I direct the actions of seven associates ensuring they always provide exceptional customer service. The TRC is a fast paced high volume operation for its size often processing upwards of 20 transactions per hour.The TRC is an unscripted, high pressure operation requiring rapid decisions all aimed at preserving and growing customer satisfaction. Managing the customer's experience to ensure positive results and repeat business is always the paramount goal. My Auburn, MA TRC was determined the best at achieving this goal for the first half of 2020 in a district encompassing all of central and western Massachusetts.

  • Project Specialist

    • Sep 2013 - Nov 2014

    As the Project Specialist for The Home Depot in Wilbraham, MA, I am the primary connection between Home Depot customers and the various outside-of-store services The Home Depot provides. The Home Depot is now the nations largest installer of residential roofing, siding, replacement windows and entry doors and will soon be the largest home improvement retailer in the world. To this end I am also responsible for educating the entire store work force in methods which increase their facility in selling The Home Depot's services to in store customers.

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  Balise Auto

  • Springfield, Massachusetts

  • Sales and Leasing Consultant

    • Jan 2004 - Apr 2013
    • Springfield, Massachusetts

    Sales and leasing consultant for the fastest growing most fuel efficient line of car currently available in the US.

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  City of Holyoke

  • Holyoke, MA

  • Solid Waste and Recycling Coordinator

    • Mar 1994 - Feb 2004
    • Holyoke, MA