Experience

• 

  NowSecure

  • United States
  • Computer and Network Security
  • 100 - 200 Employee

  • Senior Technical Account Manager

    • Apr 2022 - Present

  • Technical Account Manager

    • Mar 2020 - Apr 2022

• 

  CTIA

  • United States
  • Wireless Services
  • 100 - 200 Employee

  • Systems Analyst, IT

    • Jan 2019 - Mar 2020

  • IT Helpdesk Technician

    • Jul 2013 - Dec 2018

    The IT Help Desk Technician is the first escalation point for technical problem resolution. The individual will be a point of contact between IT and the rest of the user community for all technical support requests in CTIA's Help Desk system. The individual will play key roles in the technology awareness programs involving the user community; the updating and patching process of client systems and the maintenance of all end-user related hardware. Order computer and printer supplies. Manage Laptop Pool. Able to perform duties as assigned.

• 

  PC Land Inc.

  • Tech Manager

    • Jan 2011 - Jul 2013

    As Tech Manager at PC Land, Inc. I was responsible for running the Computer Repair shop of our Blacksburg (VA) store. Our repair service works with the entire Blacksburg and outlying areas, through both personal and professional channels. I managed and worked alongside our computer technicians as...

• 

  Modell's Sporting Goods

  • Sales Associate

    • Jun 2007 - Dec 2009

    As Sales Associate, I provided a friendly and welcoming shopping environment in our store. I worked with customers, whether on the sales floor or at the register and ensured a satisfactory experience for all. I helped maintain a clean and organized store and saw to all customers' needs.