Experience

• 

  The Go Solution

  • United States
  • Advertising Services
  • 1 - 100 Employee

  • IP Agent

    • Jun 2021 - Present

  • Sales Coach/ASM

    • Jun 2015 - Jun 2021

    My primary responsibility is to support sales floor and perform daily MOD responsibilities which include:*Coaching and developing sales agents to meet and exceed company goals in sales and QA*Effectively communicating agent feedback to Sales Manager and/or senior Manager-Sales*Conducting OoO's *Completing call reviews*Handling customer escalations *Live monitoring calls *Helping manage team culture, productivity, and moral *Agent turnovers *Provide floor wide manager coverage and assistance *Limiting abandoned by managing queues accordingly*Managing M/BDuties*Daily live monitoring/Coaching Sessions/Agent turnovers:My responsibility is to do live monitoring sessions and provide instant feedback during and after sales calls, this is to gear agents toward developing their abilities to close leads. My main goal is to always highlight positive aspects of the call and also coach all other opportunities to get better. Additionally, I am responsible for all turnovers to ensure all leads are maximized.

• 

  The Go Solution

  • United States
  • Advertising Services
  • 1 - 100 Employee

  • Team Lead

    • Jun 2012 - Sep 2014

  • Sales Associate

    • Mar 2009 - Jun 2012

    Delivering the best practices of various sales mythologies amongst nationwide telecommunication companies. Job responsibilities and duties are to place orders for dish network, cable, telephone and internet companies. To also close all inbound sales calls, offering exceptional customer service through the effective sales strategies and performing all data entry to complete customers order. Developed and maintained relationships with prospective and existing clients. And achieved sales goals dependably, according to company business plan. Recognized as employee of the month January/2014 and April/2014 for exceeding sales quota.

• 

  Bobcat of Houston

  • Houston, Texas

  • Outside Sales Representative

    • 2002 - 2004
    • Houston, Texas

    My primary function of professional sales was generate and close leads, promote products negotiate rental contacts to achieve assigned rental and sales revenue goals. Enhanced customer satisfaction by developing rapport with key decision makers and end users at job sites. Developed and executed strategies to achieve revenue goals that reflected an understanding of market conditions and trends. Addressed customer service issues in the field by managing customer expectations and coordinated with sales team. Developed, implemented, and sustained quality process improvements that focus on safety, financial, operation and customer service.

• 

  Hertz Equipment Rental

  • Houston, Texas

  • Head coordinator

    • 2000 - 2002
    • Houston, Texas

    * Managed and dispatched all yard personal and haul trucks, by coordinating all delivery schedules and monitored all delivery personal* Job responsibilities and duties include answering all incoming sale calls in a timely professional manner. Interact with customers providing advice in the selections of equipment and products. Processed all cash, account customers and billing. Maintained accounts of existing customers and sought out new customer base.

• 

  United Rentals Inc.

  • Houston, Texas

  • Assistant Manager

    • 1996 - 2000
    • Houston, Texas

    * Managed and dispatched all yard personal and haul trucks, by coordinating all delivery schedules and monitored all delivery personal. * Job responsibilities and duties include answering all incoming sale calls in a timely professional manner. Interact with customers providing advice in the selections of equipment and products. Processed all cash, account customers and billing. Maintained accounts of existing customers and sought out new customer base.* Control inventory stock, conduct purchasing and handle shipping and receiving