Experience

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  ecoATM

  • United States
  • IT Services and IT Consulting
  • 300 - 400 Employee

  • Technical Support Supervisor

    • Jun 2015 - Present

  • Tier 2 Technical Support Analyst

    • Aug 2013 - May 2015

• 

  Jack in the Box

  • Restaurant Technology Support Analyst

    • Mar 2011 - Mar 2013

    • Troubleshot restaurant technology issues including POS systems, back office systems, and computer based training systems.• Troubleshot critical devices in restaurants that included administering backups and restores for all devices.• Troubleshot hardware and software related issues affecting business operations.• Utilized VNC to connect remotely and FTP to transfer software packages to assist in resolving issues.• Created, updated, escalated, and resolved cases in Remedy application on a Citrix environment.• Escalated unresolved problems to expedite resolution.• Followed up with customers to ensure all systems is running appropriately and if any other services were needed.

• 

  AIS Services, LLC

  • Collector

    • Jun 2008 - Nov 2009

    • Utilized telephone, and system database for the purpose of recovering credit card, and auto loan debt.• Maintained daily log for current and future payment

• 

  Payment Solutions

  • Collector

    • Jul 2006 - Jan 2008

    • Utilized telephone, and system database for the purpose of recovering returned checks for vehicles and parts/service.• Discussed ‘pros and cons’ with consumers to negotiate payment in full for returned checks.• Managed and reviewed over 100 accounts daily for recovery.• Maintained daily logs for current and future payment

• 

  Davis Law Associates

  • San Diego

  • Collector

    • Aug 2005 - Jul 2006
    • San Diego

    • Maintained professionalism and composure while resolving consumer disputes and controlling hostile conversations for the purpose of collecting debt in a law office environment.• Reviewed and worked over 75 accounts daily for the recovery of credit card and auto loan debt in the law office. • Screened accounts for litigation while abiding by debt recovery laws.• Attended Seminar and class on FDCPA to learn the laws on debt recovery.

• 

  Arrow Financial Services

  • San Diego

  • Collector

    • Apr 2002 - Jul 2005
    • San Diego

    • Utilized system functions and telephone for the purpose of recovering consumer debt.• Overcame rejection and negotiated solutions for the consumer.• Among few recognized in department as a ‘heavy hitter’ due to high production.• Among few to exceed 500k in the company in the collections of debt for 2004.• Recognized by management as ‘Employee of the Month’ April 2004 for maintaining high standards in production, work ethic, company guidelines, and attendance.

• 

  US Army

  • Personnel Administration Supervisor

    • Mar 1998 - Aug 2000

    • Supervised all customer service for over 700 soldiers.• Screened and reported statistical reports for Chief Operations Officer.• Prepared and managed presentations for Command inspections.• Supervised all transactions on system database.• Received 5 awards for service, commendable rating on numerous inspections, tireless efforts on all missions, putting in more to prepare for ceremonies, and being recognized by Fort Carson as one of the best at his job

  • Personnel Administration Specialist

    • Aug 1996 - Feb 1998

    • Maintained daily statistical reports and files for over 700 soldiers.• Engineered and processed over 600 transactions on system database.• Demonstrated and possessed discipline characteristics of peers with more experience.• Provided Finance customer service for unit.• Received award for accuracy inputting and processing all transactions on system database.