Experience

• 

  Sandia Laboratory Federal Credit Union

  • United States
  • Banking
  • 200 - 300 Employee

  • Interim Organizational Development Manager

    • Aug 2022 - Present

  • Organizational Development Supervisor

    • Jan 2021 - Aug 2022

    Promoted to a position of increased authority and scope to oversee, lead, and direct day-to-day operations, including resource management, scheduling, staff leadership and development, and operational efficiency. Successfully executing day-to-day program management while meeting program goals and timelines and establishing learning outcomes. Precise and detailed in performing administrative functions, including maintaining and monitoring compliance and training records. Champion successful strategies to strategically develop and implement strategies to re-design, develop, and deploy comprehensive Orientation and Onboarding programs to support business objectives and directives. Innovative in creating a new 0 – 90 Day onboarding and development plans for management and non-management positions. Successfully established a quarterly review process for any training and grading changes to be approved by stakeholder management, improving collaboration between business units. Facilitated improved in-class exam scores by an average of 5% in just two months. After six months, scores averaged 1% higher than before this situation arose. Leverage subject matter expertise to oversee the development of two Organizational Development Specialists. Closely collaborate with internal stakeholders and various business units, including Human Resources, Compliance, Risk Management, and IT, to create, coordinate, and track annual regulatory, security, and organizational development training. Adopted a new digital application that reduced processing time from 45 - 60 days down to 5 - 7 days with no lost applications and lost $0 due to missing forms, down from $5,250 per separated employee due to lost forms. In the two calendar years since I made the changes, no applications have been lost, and the organization has lost $0 due to missing forms, or for any reason.

  • Organizational Development Specialist

    • Oct 2012 - Jan 2021

    Received fast-track promotions culminating in the role of Training Specialist/Organizational Development Specialist. Hired as the third member of a four-person team to support the organization’s training needs and ascended based on performance excellence. Ensured the highest level of accuracy and detail while creating and editing procedural documentation to meet organizational knowledge management needs. Leveraged people management skills to work closely with subject matter experts of various departments to design, develop, create, and evaluate the effectiveness of e-learning and in-person training material and class content. Worked with SMEs to test new and existing procedures with training databases to eliminate gaps or address errors. Employed strategic planning, data tracking and analysis, and creative thinking skills to facilitate a regular cycle of five in-person and virtual technical course offerings and four in-person soft skills course offerings. After joining the Training Department, took over one particular class that only had a 65% passing rate, and received an overall end-of-class satisfaction score of 54%, with comments. Partnered with IT to establish training database and program. Worked with Operations stakeholders to get approval for extended classes. Recreated the course to follow a see-do-get model of facilitation. After one quarter, triggered an 88% improvement in passing rates and an 80% improvement in feedback satisfaction. After one year, achieved a 99% passing rate and a 96% employee feedback rate. Proudly served as the department lead and subject matter expert representative for an organization-wide core system. Leveraged excellent communication skills to design, develop, facilitate and evaluate a Business Writing course for management. Executed video production, training assessment, and on-the-job coaching.

  • Teller

    • Jun 2008 - Oct 2012