Experience

• 

  Sirius Support

  • United Kingdom
  • Outsourcing/Offshoring
  • 1 - 100 Employee

  • Head of Information Technology

    • Jan 2022 - Present

    Role: Head of Information TechnologyResponsible for the IT department and answering directly to the CEO of the company | Define the positions needed in the team and conduct the hiring process on a globally 100% remote approach | Define the IT Vision aligned with the business vision and needs | Successfully implement these frameworks/systems from scratch: SCRUM, JIRA, ITOPS, CI-CD, advanced reporting, Docker and others | Create the IT department KPIs and define action plans to always improve | Envision Cloud systems leveraging AWS and leading technologies | Evaluate products and their company fit, also keeping in mind the total ownership cost | Revamp the infrastructure to be able to deliver 3 times more the capacity with the same cost | Keep the team motivated and trained in the most advanced tools and concepts by leveraging periodical training sessions on various topics.

  • Software Engineering Manager

    • Jan 2022 - Mar 2023

    Role: Software Engineering Manager

• 

  Avolin

  • Senior Project Manager

    • Mar 2020 - Nov 2021

    Role: Senior Project ManagerResponsible for all Projects in the Americas region with direct contact with customers | Deployments using Agile and Classic waterfall | Managing over 10 people worldwide and 100% remotely | Also responsible for the discovery process with customers from the project inception to creation of a SOW.

• 

  Crossover for Work

  • Senior Product Support Manager

    • Nov 2018 - Jan 2020

    Role: Product Support ManagerContinuous improving the Knowledge base to provide the best support experience | Shift left and deflection projects to minimize cost | Alignment with Business regarding major projects, customer escalations, and KPIs reviews.

• 

  Rede Globo

  • Rio de Janeiro e Região, Brasil

  • Executive Supervisor

    • Aug 2017 - Feb 2018
    • Rio de Janeiro e Região, Brasil

    Role: IT CoordinatorResponsible for the support team of all ERP systems as well as improvement projects | Focus onenhancement requests from business areas and prioritization of projects | Key member for the application lifecycle and agile deployment methodology.

• 

  F2C - a Hitachi Consulting company

  • Rio de Janeiro e Região, Brasil

  • Project Manager

    • Dec 2013 - Aug 2017
    • Rio de Janeiro e Região, Brasil

    Role: Project ManagerManaging ERP implementation projects | Responsible for all planning execution, control and closure of projects | Delivered 15 projects within the agreed time and budget | Training and support of new Project managers from either internal promotion or new to the company.

• 

  Hitachi Consulting

  • Rio de Janeiro e Região, Brasil

  • Project Manager

    • Apr 2016 - Jul 2017
    • Rio de Janeiro e Região, Brasil

    Role: Project Manager

• 

  Softway

  • Rio de Janeiro e Região, Brasil

  • Project Manager

    • Nov 2012 - Dec 2013
    • Rio de Janeiro e Região, Brasil

    Role: Project ManagerManaging ERP implementation projects –Softway | Responsible for planning and execution of concurrent projects with multi-disciplinary teams.

• 

  Deloitte Touche Tohmatsu

  • Rio de Janeiro e Região, Brasil

  • Senior Consultant

    • Apr 2011 - Aug 2012
    • Rio de Janeiro e Região, Brasil

    Role: Senior Consultant

• 

  CPM Braxis Capgemini

  • Rio de Janeiro e Região, Brasil

  • BI Consultant

    • Nov 2010 - Apr 2011
    • Rio de Janeiro e Região, Brasil

    Role: BI Consultant

• 

  ICA

  • Rio de Janeiro e Região, Brasil

  • System Analyst

    • Feb 2008 - Oct 2010
    • Rio de Janeiro e Região, Brasil

• 

  Console

  • Rio de Janeiro e Região, Brasil

  • Intern

    • Oct 2007 - Jan 2008
    • Rio de Janeiro e Região, Brasil