Experience

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  Avionte Staffing Software

  • Minneapolis, Minnesota, United States

  • Business Analyst

    • Sep 2021 - Dec 2023
    • Minneapolis, Minnesota, United States

    • Project leader managing multiple system requirements and expectations between the business, clients, and software development teams throughout a project.• Experienced agile methodology practitioner, managing scrum projects, and prioritizing backlogs to deliver on-time effective solutions.• Researched processes, information, records, and other documentation to provide key business insights and data advising development opportunity requests.• Derived conceptual designs from business objectives to deliver software and applications according to usability, performance, and functionality specifications.• Evaluated business processes, anticipating requirements, uncovering areas for improvement, and developing and implementing effective solutions.• Collaborative team player who works well with all levels of management, technical and non-technical staff, clients, and support teams.• Exceptional oral and written communication skills.

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  Reliable Softworks

  • Manchester, New Hampshire

  • Business Analyst

    • Feb 2017 - Sep 2021
    • Manchester, New Hampshire

    • Applied honed problem-solving skills to analyze and resolve issues impacting business operations and goal achievement• Evaluated consistency and importance of different business intelligence data against needs to determine optimal courses of action• Assessed impact of current business processes on users and stakeholders and evaluated potential areas for improvement• Derived conceptual designs from business objectives to deliver software and applications according to specifications for usability, performance, and functionality• Implemented new learning strategies depending upon clients' skill levels• Quickly adapted training plans for client needs, keeping timelines, budgets and desires in mind• Evaluated success of training programs and recommended improvements to upper management to enhance effectiveness• Developed tools to lessen or eliminate operational burdens for teammates, expediting initial development and software patch iterations• Devised solutions to operations issues related to ReliaSale and FileMaker, working closely via phone, email, live chat and web teleconference• Developed and implemented workflow templates, prioritizing efficiency, and ease-of-use for end-users of ReliaSale• Delivered in-depth training, imparting knowledge of best practices for protecting data and minimizing errors

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  F. H. Cann & Associates, Inc.

  • North Andover, Massachusetts

  • Navient Student Loan Debt Collector

    • Mar 2016 - Jan 2017
    • North Andover, Massachusetts

    • Student Loan Debt Collection• Consumer account resolution specialist• Skip Tracing Expert• FDCPA trained and licensed• Inbound/Outbound call center associate

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  Stephens and Michaels Associates, Inc.

  • Salem, New Hampshire, United States

  • Dialer Manager

    • Jun 2011 - Feb 2016
    • Salem, New Hampshire, United States

    • Cross-functional team leader• Responsible for the day-to-day administration and monitoring associated with a predictive dialer system, and assists in the planning, implementation, maintenance, and monitoring of all dialer systems• Developed, recommended, implemented, and supported predictive dialer strategies to maximize account penetration and collector productivity• Utilized and evaluated data, conducted analysis and recommended solutions to optimize callings strategies• Assisted in identifying and implementing new technology to improve call center efficiency• Developed inventory auditing procedures• Developed process documentation for strategic dialer infrastructure• Profitability analysis and inventory audits• Provided dialer support from agent to provider level• Liaison between Information Technology and business units to ensure proper execution of system enhancements to mitigate risk of downtime

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  Cross Country Automotive Services

  • Medford, Massachusetts, United States

  • Marketing Associate

    • Jan 2008 - Oct 2008
    • Medford, Massachusetts, United States

    • Marketing report generation and analysis.• Develop process documentation for report generation and analysis.• Provide support for Marketing projects and initiatives.• Conduct market research on the automotive industry.• Competitive research and analysis.• Process customer enrollment requests and Seed mail tracking.• Support direct mail coordinator with monthly mailing initiatives and reporting.

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  Toss N Sauce Italian Pizzeria

  • Assistant Manager

    • Jan 2007 - Jan 2008

    • Manage employees and work schedule• Inventory procurement and financial tracking• Customer relations representative• Line Cook • Food preparation

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  TAC

  • Marketing Administrator

    • 2004 - 2007

    • Provided focused support functions to the Marketing Research & Development, Sales and Marketing Communications Departments.• Internal & External Online account management.• Developed business leads to strengthen competitive advantages.• Interpreted corporate communications to promote website development and revitalize Web initiatives.• Assisted with collecting marketing research data and creation of data tables.• Assisted graphics design department with deliverables, project organization and completion.