Experience

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  Office on Mental Health/Core Service Agency of Harford County, Inc.

  • Bel Air, Maryland, United States

  • Compliance Administrator

    • May 2023 - Jul 2023
    • Bel Air, Maryland, United States

    Reported directly to the Crisis Response Program Director.Performed weekly chart audits for adult and youth clients serviced within the last 90 days, run dispatch reports for crisis responses and ensure that a hotline call is documented in the dispatch record, ensure that demographic information is included in the client’s chart/record, review Harford County Public Schools (HCPS) and Harford County Sheriff’s Office (HCSO) calls for dispatches are documented and connected to client’s files.Reviewed, researched, and completed all tasks affiliated with the attainment of CARF accreditation moving forward for the agency.Attended and was a member of the HCR leadership team meetings on a bi-weekly basis and contributed to managerial plans.Monitor and audit youth reporting crisis responses and dispatches.Completed and reviewed agency vehicle maintenance as required.

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  Prestige Healthcare Resources Inc.

  • Washington, District of Columbia, United States

  • Compliance Director

    • Apr 2022 - Feb 2023
    • Washington, District of Columbia, United States

    Reported directly to Corporate Counsel and the Chief of Operations on ongoing compliance matters and identification of potential compliance risks and incidents.Chaired the Health and Safety Committee, Vice-Chaired the Compliance Committee, aided in forming the Informal Grievance Committee, and wrote policies and procedures that were in alignment with CARF and DBH standards.Performed weekly quality and compliance audits based on DBH’s audit tools (Credible, ICAMs, Data Wits) for PHRI’s MHRS, ACT, SUD, EPD Waiver Check, Free Standing Health Clinic, Home Care, Respite Housing, and Project Connect programs. Conducted compliance trainings to the MHRS/ACT teams as required. Performed investigations for Major and Unusual Incidents/Unusual Incidents (MUI/UI) as they arose and reported them to DBH and other applicable governing agencies as required. Audited and monitored potential incidents of fraud when suspected. Investigated and interviewed all involved parties – internal and external – if an allegation of fraud was filed against the agency.Ensured that the agency was enrolled in the CRISP system to monitor consumer hospitalizations and that they were reported accordingly to DBH, federal, and state legal standards. Provided weekly and monthly reports on the agencies adherence to compliance standards set forth by CARF, DBH, CMS, and other applicable governing bodies to leadership. Updated and created compliance related procedures and policies as required.Responsible for internal fire safety drills and health inspections as required. Coordinated with all staff (clinical and non-clinical) to ensure that compliance was being met to all standards required by governing agencies.

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  Maryland Masonic Homes

  • Cockeysville, Maryland, United States

  • Corporate Compliance and Safety Officer

    • May 2021 - Jul 2021
    • Cockeysville, Maryland, United States

    Reported directly to the Executive Director and the Grand Secretary of the Grand Lodge with identification of internal and external non-compliance issues and risks through continuous analysis and audits. Worked closely with the Director of Quality Assurance (QA) on QAPI programs and identified areas where plans of correction for compliance violations were required. Developed compliance policies and procedures and assisted in the conducting of Life Safety Training and Drills as required in a long term care setting.Conducted investigations by engaging senior leadership and HR and developed effective safety procedures based on compliance requirements.Updated senior leadership on changes and updates to existing state, federal, and local laws. Daily monitoring of the Compliance Hotline and conducted investigations when required.

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  Duff & Phelps

  • Washington, District of Columbia, United States

  • Compliance Investigator

    • Jul 2020 - Sep 2020
    • Washington, District of Columbia, United States

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  Anne Arundel Dermatology

  • Linthicum Heights, MD

  • Compliance Specialist

    • Feb 2019 - Sep 2019
    • Linthicum Heights, MD

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  Step By Step of Maryland, LLC

  • Baltimore, Maryland

  • Compliance Officer & Auditor

    • Dec 2017 - Feb 2019
    • Baltimore, Maryland

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  Mid-Atlantic Health Care, LLC

  • Lutherville, MD

  • Compliance Officer I

    • Dec 2015 - Dec 2016
    • Lutherville, MD

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  Mid Atlantic Healthcare Inc

  • Lutherville, Maryland

  • Compliance Officer

    • Dec 2015 - Nov 2016
    • Lutherville, Maryland

    • Provided executive support for the Vice President of Corporate Compliance, Chief Medical Officer, and Senior Vice President.• Updated and maintained all contracts with vendors, physician groups, and services for all of MAHC’s 21 skilled nursing facilities (SNFs).• Updated and maintained all compliance policies and procedures, all records policies and procedures. • Designed, maintained, and performed all internal and external audits to ensure that all departments were in compliance with applicable Federal and State laws. Investigated all violations, potential violations, identified areas of risk, and assisted in the training and correction of such potential or actual violations.

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  Ameritox

  • Baltimore, MD

  • Compliance Program Analyst

    • Apr 2013 - Oct 2015
    • Baltimore, MD

    Serve as a finance and compliance analyst for Ameritox’ STARK compliance and ethics department tracking sales activity for the company’s representatives across the country to ensure they are not spending beyond their yearly limit for their various STARK clients.

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  Society for Military History

  • Member

    • 2010 - 2014

  • Member

    • 2010 - 2014

  • Member

    • 2010 - 2014

  • Member

    • 2010 - 2014

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  Johns Hopkins University

  • Baltimore, Maryland

  • Sr. Administrative Coordinator

    • Apr 2011 - Mar 2013
    • Baltimore, Maryland

    Update CRM and DocTrack legal database for Federal and Contracts and Federal Regulatory documents for Jhpiego’s myriad global contracts. Coordinate faculty meetings, classroom preparation, conferences, special events; prepare meeting materials (e.g.- draft agendas, record meeting minutes, and solidify travel plans), handle contracts, catering, advertising /publicity, AV/IT support and other aspects as needed. Prepare and submit travel reimbursement documentation as well as vendor payments and shopping carts in SAP. Prepare and process independent contractor agreements and invoices. Coordinate servicing and maintenance of office equipment and supplies. Reconcile monthly financial statements with actual invoices and related documentation for supervisor review and approval. Process and track student employee documentation and timesheets. Understand and ensure compliance with all JHU policies and procedures. Manage the administration of Director’s and Deputy Director’s affairs: appointments, calendars, travel, and scheduling.

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  MyBiotechCareer.com

  • Applicant

    • 2013 - 2013

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  Connections Academy

  • Baltimore, MD

  • Project Associate

    • Dec 2010 - Apr 2011
    • Baltimore, MD

    Recruited by the curriculum development team at Connections Academy for their course build in their Learning Management System (LMS) for the 2011-2012 scholastic year. Contributed to integrated content edits, assessments for the virtual K-12 platform; as well as designed, constructed, and managed content changes and modifications for courses ranging from mathematics, natural sciences, social sciences, language arts, and social studies. Copyediting was performed in adherence to the guidelines set forth in The Chicago Manual of Style. Basic knowledge of HTML and code editing with the assistance of Adobe Dreamweaver and Mozilla Firefox.

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  Laureate International Universities

  • Baltimore, MD

  • Enrollment Advisor

    • May 2008 - Sep 2010
    • Baltimore, MD

    Duties included the direct and prompt response to prospective inquiries related to programs offered at Laureate’s Walden University’s masters and doctoral programs ranging from education, psychology, counseling, and human services. Interviewed prospects to convey minimal academic requirements, informed them of the time commitment expected and the cost of tuition. Made sure any discrepancies or misunderstandings with FERPA, FAFSA, TOEFL and other requirements pertaining to international study, financial aid, and other regulatory issues were well communicated.

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  Johns Hopkins University

  • Baltimore, MD

  • Enrollment Services Specialist

    • Jan 2006 - May 2008
    • Baltimore, MD

    Processed, tracked, and accounted for all application fees, tuition payments, and student registrations. Responsible for following all pre, actual, and post enrollment activity for upwards of 800 potential visiting undergraduate and summer session high school applicants, and advised parents and prospects on their suitability for admission to the specific programs of their interest. Assisted the program director in the implementation, deployment, and design of marketing materials and promotion of all programs offered. Managed and tracked international applicants’ student visas and ensured all required documentation was received on time; as well as applicants requiring financial aid. Reported to the Programmer Analyst on issues related to the department’s website and online application system of any flaws or corrections as needed. Advised and chaperoned visiting high school students on what was expected academically at the collegiate level, served on the admissions committee, and provided suggestions for field trip locations for the history/social sciences sessions.

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  Kelly Services

  • Baltimore, MD

  • Contractor

    • Nov 2005 - Jan 2006
    • Baltimore, MD

    Acted as a contract administrative coordinator for Jhpiego’s Kenya project for women’s health. Maintained the corporation’s CRM database, uploaded and tracked incoming and outgoing press releases, and insured their accuracy.

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  John Hancock Financial Services

  • Boston, MA

  • Reinsurace Associate

    • Nov 2004 - Apr 2005
    • Boston, MA

    Read, indexed, and summarized volumes of reinsurance documentation, addenda, treaties, correspondence, and other pertinent legal documentation for ongoing international reinsurance legal investigations occurring in Bermuda, the Cayman Islands, and the United States’ Gulf Coast. With the use of AccessIntel indexing software, batches of documents had to be summarized in no more than 250 words and all relevant signatories, names, and other parties linked to the investigation had to be captured and indexed.

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  Harvard Law School

  • Cambridge, MA

  • Administrative Assistant

    • Jun 2004 - Nov 2004
    • Cambridge, MA

    • Updated the Facilities Management department’s Access database with pending, completed, and new work orders for the entire campus.• Provided front desk support through greeting students, faculty, and staff with facility concerns.• Issued keys for access to the various law journal offices, departments, and managed lost and found.

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  Elsevier

  • Cambridge, MA

  • Fulfillment Coordinator

    • Jan 2001 - Mar 2004
    • Cambridge, MA

    • Managed front line customer sales and service for a renowned and global publishing group. • Maintained fulfillment database through high volume order entry, monthly financial reconciliation, and customer updates. Provided support and assistance in the design and implementation of direct mail, e-commercial, and direct subscription marketing campaigns.• Co-authored a user manual for the Sandlot Fulfillment database to aid new and current employees.• Contributed to the monthly in-office newsletter.• Ran weekly Crystal reports to keep the Marketing Manager updated on subscription and renewal activity.