Experience

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  Fonterra

  • New Zealand
  • Food and Beverage Manufacturing
  • 700 & Above Employee

  • Logistics Network Analyst

    • May 2023 - Present

  • Logistics Optimisation Planner

    • Jul 2018 - May 2023

    Global Operations - Fonterra NZResponsibilities -Overlooking the regional logistics network for the Lower South Island and Upper Central North Island for both dry and temperature controlled ingredients between week 3 - 13 as far as storage/transport and distribution center handling capabilities are within capacity constraints.Creation of logistics moves within the network in preparation for demand signals.Management of storage capacity in the regionSmoothing packing requirements across distribution sites.Ensuring that the most cost effective options are used to minimize unnecessary spending on the books.Responsible for the maturation of cheese in the logistics network.

  • Export Operations Executive

    • Oct 2016 - Jul 2018

    Fonterra Brands - Asia/Pacific Export E2E Supply Chain management servicing Asia/Pacific, for brands such as Anchor, Mainland and Kapiti. Key responsibilities - Stakeholder/Customer Relationship Management - Effectively manage customers expectations, advising of any set backs and providing solutions to deliver their demandsin a timely manner.Inventory planning support - Advising of late demand, and working along S&OP to ensure we do not out of stock other markets due to the late demands.Logistics/Warehouse Management - Working along side multiple freight forwarding partners and warehouses for optimal proformanceSales - Mainly supporting key account managers, but also filing in to give customers sound advice on products and alternatives and ultilizing their container space effectively to helpour clients save as much money as possible.Inter Company stock transfers - Overlook inter company stock movements, removing any roadblocks and supporting the inventory planners ensure stock is moved and produced in a timely manner.

  • Supply Chain Coordinator

    • Nov 2014 - Oct 2016

    NZ Ingredients - Logistics NetworkAligned to Global Inventory “Stock food + Downgrades” account, North America (Direct Markets), Middle East/ Africa (Direct Markets) and Hoogwegt (reseller).Responsibilities:-• Construct excellent working relationships with key internal stakeholders across the Supply Chain.• Provide a dedicated service point for all order fulfillment activities, and being responsible of creating the perfect delivery.• Manage exceptions (Airfreight's, Returns, Corrections, Diversions, Split orders, Credits etc.)• Monitor the entire process from grass to glass by maintaining and tracking DIFOT (Delivered in full and on time) reporting. This is done through capturing potential failures and working closely with other business units to prevent any failures by resolving issues in a timely manner.• Key Stakeholders: - Market Interaction Manager, Demand Fulfillment Managers, Documentation Center, Sales Operative Executives, Account Managers, Supply Planners - GPO, Packing Sites, Logistics (Kotahi) and Carrier Optimization.I am also currently part of the Process Champions Network within Supply Chain Services.Responsibilities Include - • Keeping business processes for Supply Chain Services up to date and robust, to ensure efficiency is widespread through out the business.• Collating/Creating new process idea's that can potentially benefit the business.• Support for peers when it comes to executing the correct processes.

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  IAG New Zealand

  • Australia
  • Insurance
  • 700 & Above Employee

  • Business services - Personal Insurance Consultant

    • Jul 2013 - Nov 2014

    Customer Retention - delivering excellent customer service and insurance resolutions.Case management of customer portfolios making sure the customer is completely satisfied.Process mapping to increase efficiency in the call centers.

  • Personal Insurance Consultant

    • Nov 2012 - Jul 2013

    Inbound call center.

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  Noel Leeming Group

  • Sales Consultant

    • Nov 2010 - Nov 2012

    Being able to effectively help customers by what they are looking at and also negotiating a price everyone is happy with.