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Bio

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Credentials

  • Customer Service Fundamentals
    Knowledge Accelerators
    May, 2024
    - Apr, 2026
  • IBM New Collar: Customer Engagement Specialist
    Coursera
    May, 2024
    - Apr, 2026

Experience

  • NBS Bank
    • Blantyre, Southern Region, Malawi
    • Service Center Manager
      • Mar 2022 - Present
      • Blantyre, Southern Region, Malawi

    • Revenue Assurance Manager
      • Mar 2018 - Apr 2022

    • Branch Manager
      • Dec 2017 - Mar 2018

      Managing ALL branch operations for the newly opened Chichiri branch.

    • Branch Manager
      • Dec 2015 - Dec 2017

      Overseer of ALL branch operations for Eastern Region outlets, thus, Zomba, Liwonde, Ntaja, Namwera, Mangochi, Monkeybay and Balaka.

    • Branch Manager
      • Aug 2014 - Dec 2015

      Managing ALL branch operations for newly opened Nchalo branch

    • Treasury Back Office Supervisor
      • Mar 2013 - Aug 2014

      Supervisory of Treasury Back Office transactions

    • Malawi
    • Tobacco Manufacturing
    • 200 - 300 Employee
    • Branch Manager
      • Mar 2011 - Feb 2013

      Managing ALL branch operations

    • Training And Development Officer
      • Feb 2010 - Mar 2011

      Training staff in banking operations (new recruits to supervisory positions)

  • National Bank of Malawi
    • Blantyre, Southern Region, Malawi
    • Reconciliation Supervisor
      • Nov 1995 - May 2008
      • Blantyre, Southern Region, Malawi

      Supervising reconciliation of Suspense accounts

Education

  • 2022 -
    Unicaf University
    Master of Business Administration - MBA, Business Administration and Management, General
  • 2015 - 2016
    Columbia Commonwealth University of Malawi
    Bachelor's Degree in Business Administration, Strategic Management
  • 2001 - 2003
    Malawi College of Accountancy
    ACCA Diploma in Accountancy & Business
  • 2021 -
    Malawi College of Accountancy
    ACCA Professional, Financial Accounting

Suggested Services

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Industry Focus. “Banking”

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