Bio
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Topline AI
Credentials
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Customer Service Fundamentals
Knowledge AcceleratorsMay, 2024- Apr, 2026 -
IBM New Collar: Customer Engagement Specialist
CourseraMay, 2024- Apr, 2026
Experience
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NBS Bank
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Blantyre, Southern Region, Malawi
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Service Center Manager
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Mar 2022 - Present
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Blantyre, Southern Region, Malawi
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Revenue Assurance Manager
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Mar 2018 - Apr 2022
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Branch Manager
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Dec 2017 - Mar 2018
Managing ALL branch operations for the newly opened Chichiri branch.
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Branch Manager
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Dec 2015 - Dec 2017
Overseer of ALL branch operations for Eastern Region outlets, thus, Zomba, Liwonde, Ntaja, Namwera, Mangochi, Monkeybay and Balaka.
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Branch Manager
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Aug 2014 - Dec 2015
Managing ALL branch operations for newly opened Nchalo branch
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Treasury Back Office Supervisor
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Mar 2013 - Aug 2014
Supervisory of Treasury Back Office transactions
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Malawi
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Tobacco Manufacturing
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200 - 300 Employee
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Branch Manager
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Mar 2011 - Feb 2013
Managing ALL branch operations
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Training And Development Officer
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Feb 2010 - Mar 2011
Training staff in banking operations (new recruits to supervisory positions)
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National Bank of Malawi
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Blantyre, Southern Region, Malawi
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Reconciliation Supervisor
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Nov 1995 - May 2008
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Blantyre, Southern Region, Malawi
Supervising reconciliation of Suspense accounts
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Education
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2022 -Unicaf University
Master of Business Administration - MBA, Business Administration and Management, General -
2015 - 2016Columbia Commonwealth University of Malawi
Bachelor's Degree in Business Administration, Strategic Management -
2001 - 2003Malawi College of Accountancy
ACCA Diploma in Accountancy & Business -
2021 -Malawi College of Accountancy
ACCA Professional, Financial Accounting
Suggested Services
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Industry Focus. “Banking”
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References
Community
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