Experience

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  Renault Truck Commercials

  • Dunstable, England, United Kingdom

  • Business Development Manager

    • Oct 2023 - Present
    • Dunstable, England, United Kingdom

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  runyourfleet

  • Henley in Arden, England, United Kingdom

  • Account Manager

    • Apr 2022 - Oct 2023
    • Henley in Arden, England, United Kingdom

    • Developed and implemented strategies to identify new business opportunities, employing persistent and effective prospecting techniques.• Applied a consultative sales approach to broaden company reach and enhance revenue streams.• Engaged proactively with customers and prospects via various channels including phone, email, and Teams, while also attending regular face-to-face meetings to nurture and fortify relationships.• Maintained a visible presence at networking events and exhibitions to forge connections with industry partners and remain abreast of emerging trends.• Actively participated in marketing campaigns aimed at elevating the company's profile across social platforms, showcasing LCV leasing solutions, and promoting LCV/HGV corporate hire services.• Managed the contract renewal process with a keen emphasis on upselling and cross-selling services to maximize profitability and ensure client retention.• Facilitated effective communication within the sales team, sharing insights, celebrating successes, and targeting both vertical and horizontal markets for growth.• Generated sales forecasts, managed opportunities, and consistently worked towards and exceeded targets, while ensuring accurate maintenance of customer information in the CRM system.

• 

  Dawsongroup plc

  • United Kingdom

  • Area Sales Manager - East Midlands

    • Mar 2020 - Dec 2021
    • United Kingdom

    • Proactively managed and cultivated a portfolio of existing customers within my sales area, consistently surpassing KPIs.• Successfully secured 14 new customers within the first 12 months by employing effective identification, qualification, and conquest business strategies.• Played a pivotal role in driving customer retention by conducting regular reviews and renegotiations of existing and expiring contracts, resulting in increased profitability and revenue growth.• Surpassed previous customer contact records by developing and implementing targeted marketing strategies, thereby achieving quarterly and annual sales targets.• Demonstrated proficiency in upselling Dawson Group products by identifying and leveraging inter-group opportunities, resulting in increased sales revenue.• Fostered lasting relationships with clients through exceptional customer service interactions, consistently delivering on promised actions and commitments.

• 

  Ryder Ltd

  • United Kingdom
  • Truck Transportation
  • 200 - 300 Employee

  • Inside Sales Supervisor

    • Oct 2016 - Mar 2020

    • Established an energetic, target-driven environment by empowering and motivating a team of 10 Inside Sales Executives to consistently exceed KPIs and achieve sales targets.• Facilitated team growth and development by providing guidance and support to overcome customer objections, address complaints, and identify service failings, fostering a culture of continuous learning and improvement.• Promoted constructive communication and interpersonal skills development, thereby reducing conflict and enhancing team unity and morale.• Enhanced customer retention rates to 75% by implementing a proactive approach, maintaining frequent interaction with clients, particularly those approaching contract expiration.• Identified and capitalized on opportunities to increase profitability by nurturing and expanding contract and rental sales.• Cultivated cohesive relationships across national sales and operations teams, boosting stakeholder engagement and fostering collaboration.• Elevated individual and team reputation by conducting business with integrity, transparency, and honesty, reinforcing trust and credibility.

  • Customer Care Coordinator

    • Oct 2016 - Jan 2017

    • Having an awareness of vehicles availability in order to effectively up sell spot rentals/lease extensions• Effectively managing customer enquiries regarding contract rentals in order to secure additional income• Customer representatives contacted as scheduled• Ensuring accurate capture of any issues raised and categorise accordingly• Issues resolved for customers within agreed timeframes• Incoming calls answered in a timely fashion• Incoming emails recorded on Ryder’s database to maintain clear audit trail• Professional, courteous and focused dialogue with customers• Take ownership for all escalated customer issues• Supporting Customer Care team when necessary and monitoring their cases

• 

  Good Energy

  • Chippenham, Wiltshire

  • Senior Collections Agent

    • Jul 2013 - Oct 2016
    • Chippenham, Wiltshire

    • Enhanced the productivity of a busy Collections team by effectively allocating workloads, providing coaching, and implementing tailored training plans to support the professional growth of team members.• Acted as an approachable and trustworthy primary point of escalation for team queries, empowering the team to overcome objections and navigate challenges effectively.• Achieved a significant reduction in overall corporate debt by 60% through strategic query resolution and negotiation of repayment terms.• Successfully reduced aged debt by identifying problematic accounts and resolving complex issues in a timely manner.• Cultivated a dynamic, target-driven mentality within the team, ensuring adherence to targets for outbound calls and cases worked, thereby fostering a culture of accountability and achievement.• Spearheaded the streamlining of the process for the installation of Prepayment Meters, providing assistance to customers facing financial hardship.• Collaborated with external agents in serving warrants for unpaid accounts, effectively managing and mitigating disconnection risks while prioritizing customer satisfaction and retention.• Proactively identified process gaps, conducted mapping exercises, and implemented improvement initiatives to enhance operational efficiency and effectiveness.

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  London Borough of Barnet

  • Barnet, North London

  • Correspondence Assistant - Fixed Term Contract

    • Apr 2009 - Dec 2009
    • Barnet, North London

    • Assisted Parking Process Manager, in processing postal and online parking permit applications.• Input applicants’ data onto online application processor, whilst handling incoming telephone enquiries from residents.• Authorised refunds for overpayments, ordered and printed batches of Visitor’s vouchers and Resident’s permits.• Liaised with Councillors and MP’s regarding formal complaints made by customers.

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  e&m

  • North Finchley, London

  • Collections Agent/Account Administrator

    • Nov 2005 - Jul 2007
    • North Finchley, London

    • Part of a team dealing with collection of ground rents, service charges and lease extensions. • Supervised debt recovery and dealt with County Court proceedings.• Liaised with landlords and tenants, maintaining our high customer service standards.• Responded to tenant issues on a case by case basis.• When necessary, serving Warrants and inspecting properties relating to unpaid accounts.

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  Solitaire Property Management Ltd

  • Barnet, North London

  • Administration Agent

    • Apr 2001 - Jul 2004
    • Barnet, North London

    • Worked with a portfolio of property managers and enabled professional relationships with solicitors, whilst amending and updating database’s for accurate record keeping.• Typed lease correspondence to solicitors and regularly offered additional information to increase productivity in order to meet daily deadlines.• Negotiated and dealt with solicitors’ telephone queries regarding re-mortgaging and transferring properties.• Handled the incoming payments of fees charged for administration and registration.