See How Many Clients You're Missing Each Month

Simply enter your business email & Topline AI Agent will show you.

Dana Burkett profile image

Dana Burkett

Call Center Manager at Armor Storage
Intro Book
Customer service and outsourcing professional with management experience.
  • Claim this Profile
Location
Bellevue, Nebraska, United States, US
Skills
  • Telecommunications
  • Outsourcing
image
image

Refer a Friend to Get
100 Credits For FREE

Refer a Friend Now

Bio

Generated by
Topline AI
Dana Burkett is a seasoned professional with experience in telecommunications, outsourcing, and customer service management. She has managed teams, developed training programs, and provided coaching to employees in various industries, including call centers and sales teams. Dana has worked in roles such as Call Center Manager, Customer Service Supervisor, Relationship Management Associate, Service Coordinator, and Customer Service Team Lead. She has also led teams in sales and customer service, setting up training systems and managing daily operations. With a strong background in telecommunications and outsourcing, Dana has developed skills in managing teams, analyzing quality, and providing coaching and mentoring to employees.

Experience

  • Armor Storage
    • Omaha, Nebraska, United States
    • Call Center Manager
      • Jun 2023 - Mar 2024
      • Omaha, Nebraska, United States

      I assisted in starting this call center from the ground up. Instilled and developed a new training program. Provided mentoring and coaching to my employees.

  • F.H. Furr Plumbing, Heating, Air Conditioning, & Electrical
    • Remote
    • Customer Service Supervisor
      • Oct 2022 - May 2023
      • Remote

      Managing a team of customer service representatives, responsible for daily reporting, monitoring queues, quality analysis of phone calls, daily, weekly and monthly kpi tracking and monitoring, weekly and monthly team meeting and training, training and management meetings, dealing with irate customers.

  • Unison
    • Omaha, Nebraska, United States
    • Relationship Management Associate
      • Jun 2022 - Oct 2022
      • Omaha, Nebraska, United States

  • Superior Honda Of Omaha
    • Omaha, Nebraska, United States
    • Service Coordinator
      • Jun 2018 - May 2022
      • Omaha, Nebraska, United States

  • Principal Hailey
    • Customer Service Team Lead
      • Jan 2016 - Nov 2018

      Leading a successful team of sales representatives tasked with booking reservations for a chain of hotels located in the UK. In charge of setting up a training system from scratch that fully details the sales model and customer service processes that are utilized daily as an agent.

  • Long Lines
    • Customer Service Rep
      • Jan 2006 - Sep 2009

      Sales, technical support and customer service in the wireless and internet field. I was a team leader and trainer for new employees.

Suggested Services

This profile is unclaimed. These are suggested service rates with 0% commision upon successful connection

Industry Focus. “Telecommunications.”

Looking to Create a Custom Project?

Need a custom project? We'll create a solution designed specifically for your project.

Get Started

References

Social Profiles

Community

You need to have a working account to view this content. Click here to join now

Similar Profiles