Bio
Credentials
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Making User Experience Happen as a Team
LinkedInFeb, 2024- Jun, 2026 -
Agile User Experience Design and Research
LinkedInJan, 2024- Jun, 2026 -
Figma for UX Design (2021)
LinkedInJan, 2024- Jun, 2026 -
Introduction to Artificial Intelligence
LinkedInJan, 2024- Jun, 2026 -
Introduction to Generative AI with GPT
LinkedInJan, 2024- Jun, 2026 -
UX Foundations: Logic and Content
LinkedInJan, 2024- Jun, 2026 -
UX Foundations: Research
LinkedInJan, 2024- Jun, 2026 -
Design Thinking: Implementing the Process (2016)
LinkedInJun, 2022- Jun, 2026 -
UX DesignOps: Overview
LinkedInJun, 2022- Jun, 2026 -
Foundations of User Experience (UX) Design
CourseraApr, 2022- Jun, 2026 -
Getting Started in User Experience
LinkedInMar, 2022- Jun, 2026 -
User Experience for Web Design
LinkedInMar, 2022- Jun, 2026 -
User Experience Insights with Chris Nodder
LinkedInMar, 2022- Jun, 2026 -
UX Foundations: Interaction Design
LinkedInMar, 2022- Jun, 2026 -
Design Thinking, Social Innovation, and Complex Systems
LinkedInFeb, 2022- Jun, 2026 -
Interaction Design: Deliverables
LinkedInFeb, 2022- Jun, 2026 -
Planning a Career in User Experience
LinkedInFeb, 2022- Jun, 2026 -
Time Management: Working from Home
LinkedInApr, 2020- Jun, 2026 -
John Maeda on Design, Business, and Inclusion
LinkedInApr, 2019- Jun, 2026
Experience
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AT&T Business Fiber
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Virginia, United States
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Mobility Acquisitions Sales Executive
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Jun 2024 - Present
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Virginia, United States
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Sales Consultant
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Jul 2009 - May 2024
Directly interact with potential customers within the Hampton Roads region. Establish rapport and build relationships while uncovering needs. Provide solutions based on feedback and able to overcome objections to gain agreement. Developed lucrative sales lead funnel comprising of local residents, military service members, small business owners and first responder personnel within the community.
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Integrated Solutions Consultant
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Feb 2018 - Dec 2022
Management-level role in which I collaborated with DIRECTV technicians to assist both business and residential clients within my assigned sales territory. Established rapport, created user profiles for AT&T/DIRECTV applications from mobile devices and demonstrated streaming capabilities and account access. Resolved various issues and pain points from feedback. Transitioned interactions into warm leads for potential sales opportunities. Consistent monthly attainment above 90% in Postpaid Gross Sales between 2019 and 2022.
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Verizon
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Virginia Beach, Virginia, United States
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Solutions Specialist
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Mar 2023 - Sep 2023
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Virginia Beach, Virginia, United States
Educating both consumers and business owners the advantages, benefits and value of Verizon’s 5G Ultra Wideband network, along with the latest mobile technology from Apple, Samsung, Google and other manufacturers. Q2 2023 top sales performance leader in Verizon’s 5G Home Internet (VHI) and Set Up ...
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Amerigroup
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Virginia Beach, Virginia
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Graphic Design Intern
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Aug 2012 - Dec 2012
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Virginia Beach, Virginia
Reported directly to Senior Graphic Designer and assisted in designing of various logos, packets, brochures,and pamphlets, while adhering to corporate brand style guides. Worked in partnership with photographers, videographers, copywriters, writers, and other creative departments within the company.
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T-Mobile
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Norfolk, Virginia Area
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Senior Retail Sales Representative
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Aug 2002 - May 2009
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Norfolk, Virginia Area
Provided customers with extraordinary service within a retail sales environment. Demonstrated latest mobile devices based on personal needs. Sales goals of 80% and higher were attained on a consistent basis month over month. Assisted with advanced technical support and troubleshooting from mobile...
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nTelos Wireless
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Chesapeake, Virginia
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Retail Sales Representative, PCS Technician
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May 2001 - Aug 2002
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Chesapeake, Virginia
Serviced inbound customers with various mobile phone needs based on time and travel usage. Introduced in-store customers to new devices and emerging technology, including early stages of short message service (SMS), and mobile email access. Promoted within the company in April 2002 as an area PCS...
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Circuit City
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Norfolk, Virginia, United States
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Sales Counselor, Roadshop Mobile Installer
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Aug 1995 - Apr 2001
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Norfolk, Virginia, United States
Assisted retail customers with various consumer and home electronics, specializing in car audio and mobile wireless telecommunications. Educated customers on features, functions, and benefits of products sold- including Circuit City’s Extended Coverage Plan. Serviced car audio and security in cu...
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Education
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2010 - 2016Old Dominion University
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2000 - 2002Tidewater Community College
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1989 - 1993Western Branch High School
Suggested Services
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Industry Focus. “Telecommunications”
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References
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