Okay, let’s tackle this. So Dan Hightower has 15+ years of experience in IT project management, IT service management, and IT process improvement. He is certified in ITIL Foundation Certificate in IT Service Management, which is a well-known and respected certification in the industry. His experience with IT service management tools like ServiceNow and BMC Helix ITSM also adds to his value. Location is Mundelein, Illinois, which is a suburban area near Chicago. IT professionals with his level of experience and certification typically charge higher rates. Maybe around $100–$200 per hour? But considering his ITIL certification and industry experience, maybe higher. Some IT professionals with similar certifications and experience might average $150–$250. So I’ll estimate around $175}