Experience

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  Kāinga Ora - Homes and Communities

  • New Zealand
  • Government Administration
  • 700 & Above Employee

  • Principal Advisor - Construction & Innovation

    • Apr 2023 - Present

  • Senior Advisor - Internal Communications

    • Sep 2021 - Apr 2023

    I led the internal communications for four busy, diverse and high impact business groups within the urban design and development, and housing delivery part of the central government agency. My output varied from developing and implementing internal communication strategies for high-profile change projects, to providing communication advice to executive leaders on high-risk subjects. I introduced new virtual communication channels within my business groups to bring people together and enable the senior leadership team to stay connected with their groups across the country during the pandemic. Through simple story telling that showcased our values and the work our people do, I helped the rest of the organisation better understand what my groups did, and how they help Kāinga Ora deliver on its strategic outcomes and vision. This was achieved through a variety of channels including show and tell presentations, video, written and social media.

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  Tower Insurance

  • Auckland, New Zealand

  • Internal Communications and Reputation Manager

    • Feb 2020 - Aug 2021
    • Auckland, New Zealand

    I led Tower’s internal communications and advised the insurer’s executive and senior leadership team on key communications and reputations issues with staff. With the aim of protecting and enhancing the insurers reputation and bringing our strategy to life by engaging our people with our purpose,...

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  Auckland Council

  • New Zealand
  • Government Administration
  • 700 & Above Employee

  • Internal Communications Specialist

    • Mar 2018 - Feb 2020

    Developing, managing, delivering internal communications strategies andbuilding and maintaining strong working relationships with key internal partners and networksDevelopment of channel for, and providing the Chief Operating Officer and the wider Executive Lead Team strategic internal communication planning and support to effectively communicate with their 5000+ audienceResponsible for ensuring important organisational messages are communicated effectively and that the council’s organisational strategy is shared and understood internally through simple storytelling.Leading internal communications for the Auckland Council Diversity and Inclusion framework.

  • Internal Communications Coordinator

    • Aug 2016 - Mar 2018

    Working with the latest technology to find different ways of communicating with our 8000+ audience to build an engaged, high performing workforce.

  • Change Communication Lead Publisher

    • May 2014 - Jul 2016

    An incredibly diverse position which centered around change and communications within the complex Customer Services deparmtent. Looking after the end to end process concerning all communications that impacted our department, this role included: - Transforming a role from sending a fortnightly email to being the primary channel for change communications within Customer Services and maintaining the department’s intranet pages. - Building and maintaining relationships with Business Partners to create communications plans regarding campaigns and projects that impact the department. - Assisting internal and exteral stakeholders to match key messages to most effective communication channels. - Sourcing information for articles, newsletters, videos and general communications from internal stakeholders. - Scripting, story boarding, self-critiquing and publishing (using SharePoint systems) multi-media communications to the department. - Business Partners from around the organisation seek my assistance to direct, film, edit and produce educational and informative videos for a range of communication purposes. These include general team updates through to major change initiatives.

  • Team and Project Coordinator / Trainer

    • Jun 2013 - Apr 2014

    - Representing Contact Centres at Business Partner meetings when proposals or campaigns where discussed to advocate for the best outcomes for the unit. - Commiunicate changes to unit Lead Team and create communication plans to inform the 170 + staff members of impact. - Create effective network of contacts to source informaiton regarding impacts to Contact Centre unit - Creation and delivery of Contact Centre specific training including supporting the Training and Development unit, induction training and assisting with project rollouts.

  • Customer Service Representative

    • Jul 2012 - Jun 2013

    Working in a contact centre that serves the diverse Auckland region, my role included managing a broad range of requests. The most important aspect of my role was to make complicated information simple and to ensure my message had been understood by the customer.

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  Hays

  • Luton, United Kingdom

  • Recruitment Consultant

    • Feb 2007 - Apr 2009
    • Luton, United Kingdom

    - Built a successful, cold start temp labour hire desk- met and excelled all KPI's set- business development- effective market mapping to achieve my business strategy - use database effectively to source candidates and manage candidate information in a accurate timely manner (e.g. suitability...