Experience

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  24 Auto Group

  • South Easton, Massachusetts, United States

  • Service Manager

    • Jul 2022 - Present
    • South Easton, Massachusetts, United States

    Manage a large Ford dealership service department with a main repair shop, an extremely busy Quick Lane department and a very successful wholesale business. Part of the rapidly growing 24 Auto Group.

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  Colonial South Chrysler Jeep Dodge Ram

  • North Dartmouth, Massachusetts, United States

  • Service Manager

    • May 2019 - Jul 2022
    • North Dartmouth, Massachusetts, United States

    Managed a dealership service department specializing in four brands in the Stellantis line. Oversaw service drive, dispatching, training and shop productivity/efficiency with a staff of ten technicians, three service advisors, a warranty administrator and one lot attendant. Earned the Customer First Award for Excellence Certified by J.D. Power and Associates at each eligible interval.

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  Baystate Ford

  • South Easton, MA

  • Service Manager

    • Jan 2019 - May 2019
    • South Easton, MA

    Managed a dealership service department with two service advisors, nine technicians, a warranty administrator and three lot attendants, handling all dispatching duties throughout the day. Also oversaw the acquiring practices and daily operations of all commercial fleet accounts.

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  24 Auto Group

  • East Providence, RI

  • Service Manager

    • Sep 2016 - Jan 2019
    • East Providence, RI

    Managed a dealership service department and all warranty administration duties at the #1 Nissan dealer in Rhode Island. Oversaw service drive, all dispatching duties, training and shop productivity/efficiency, with a staff of ten technicians, three service advisors and one lot attendant.

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  Box K Auto Repair

  • Seaview, WA

  • Service Manager

    • Dec 2014 - Jul 2016
    • Seaview, WA

    Managed the most highly-regarded independent shop on the Washington Coast, specializing in advanced diagnostics and repair. Oversaw all aspects of business from customer reception to invoicing repair orders, dispatching and scheduling, and everything in between. Received advanced management level training through Automotive Training Institute.

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  Wyndham Vacation Ownership

  • Long Beach, WA

  • Sales And Marketing Associate

    • Dec 2013 - Dec 2014
    • Long Beach, WA

    Conducted one-on-one and group sales presentations for a global points-based timeshare ownership company. Involved the ability to sell to first-time buyers, as well as upgrading existing owners who were in need of investing further into the program. Benefited greatly by receiving a high level of advanced sales training, which focused heavily on the psychological aspects of performing a discovery process to determine who the buyer was, what our services would mean for them, and how to combine that knowledge in order to secure the sale.

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  Columbia Ford Lincoln Hyundai

  • Longview, WA

  • Automotive Service Consultant

    • Sep 2013 - Dec 2013
    • Longview, WA

    Assisted service department during their transition from an outdated dealer management system to CDK Global. Reported directly to general manager about insights and recommendations based on my assessment of their performance in the service drive, implementing many new processes during a complete overhaul of their management and staff.

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  Quirk Auto Dealers

  • Quincy, MA

  • Assistant Service Manager/Commercial Fleet Operations Manager

    • Mar 2003 - Jul 2013
    • Quincy, MA

    Assisted service manager in all aspects of daily business and scheduling. Implemented a commercial fleet operations program that had previously not been in place. Secured numerous corporate accounts and assisted them hands-on throughout each step of the process to ensure satisfaction. Dispatched all repair orders within a team of technicians assigned directly to my division. Earned the Medallion Elite Club Silver Certified Award several times throughout the years.

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  Herb Chambers Ford

  • Braintree, MA

  • Service Advisor

    • Jun 2001 - Feb 2003
    • Braintree, MA

    Scheduled service appointments, wrote repair orders and assisted customers with their concerns throughout the day. Involved the ability to learn how to sell automotive maintenance and repairs based on technician recommendations and findings.

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  Boston Financial Data Services

  • Quincy, MA

  • Customer Service Representative

    • Aug 1997 - May 2001
    • Quincy, MA

    Assisted customers during a complicated privatization process known as demutualization. Worked directly with companies such as Wells Fargo, Nationwide and Sun Life Financial, acting as a third-party, impartial moderator between the policyholder and the company that was currently going through an often unexpected structural change of ownership. Was eventually promoted to handle high-dollar trades for accounts that were valued at one million dollars and higher.