Experience

• 

  Savaria Patient Care

  • Greenville, South Carolina, United States

  • Technical Support Product Specialist

    • Jun 2024 - Present
    • Greenville, South Carolina, United States

    Tasked with providing the best-in-class customer satisfaction by providing after-sales support and aiding customers and other stakeholders in troubleshooting, service, repair, and product replacement. Responding to customer needs and complaints, timely processing and tracking orders, and providing product materials and information as requested.Responsibilities:• Answer all inquiries (telephone, email, and fax) from stakeholders and customers regarding component parts, warranties, and product performance issues, logging all needed information into the Qualia program.• Create and enter sales orders of replacement parts for shipment and provide order acknowledgment to customers and stakeholders.• Complete Return Materials Authorizations and other documents needed for the return and inspection of returned goods for further evaluation and assignment.• Participates in the process for the return of undamaged parts ordered in error to the designated inventory locations.• Assist with the Customer Maintenance process by updating Special Handling Information, setting up new customers in the ERP system, and generally maintaining current data in our customer records.• Expedite customer parts and replacement orders and track orders to allow Span to communicate critical information to customers and stakeholders.• Must be able to liaise with all other Span departments and distributors to provide the services most suitable to the customer's needs, costs, and time constraints.• Maintain excellent communication with field sales on all aspects of current orders in process.• Alert Management and Quality as required when new failure modes or trends arise, including warranty and performance issues.• Learn technical and commercial aspects of Span Medical systems and products.• Requesting Service Kits and part numbers to be created as needed.• Review reports and material planning in Visual to check the demand and availability of parts.

• 

  Pixelated Gamer Reviews

  • Greenville, SC

  • Editor in Chief

    • 2010 - Jun 2024
    • Greenville, SC

    Cultivated long-term relationships with key customers within the gaming and entertainment industry while maintaining a strong rapport with existing customers such as AAA game publishers and Indie developers. Composed compelling pieces with optimal quality and detail related to each game review and product. Obtained high, organic Google ranking by optimizing SEO and creating search engine-specific content.Contributed extensively to enhancing the online presence for PC hardware, latest gaming, and home theater by creating and editing videos and building high-quality backlinks. Produced videos for media previews and reviews, generated engaging content and maintained the trust of multiple developers, publishers, and manufacturers.Produced videos for media previews and reviews, generated engaging content and maintained the trust of multiple developers, publishers, and manufacturers.Featured on Promotional Commercials, Accolade Trailers and showcased on several leading Gaming and Tech Channels.Produced, edited and optimized every single piece of content on PixelatedGamer.com.

• 

  Computer Telephony Distributing (CTD)

  • Greenville, South Carolina Area

  • Technical Product Manager | Sales Specialist | B2C & B2B

    • 2014 - 2024
    • Greenville, South Carolina Area

    Lead effective product campaigns to engage customers and track activities across online storefronts and web portals. Identify opportunities to improve online interfaces, site navigation, and ordering/checkout processes. Address and resolve product questions related to technical issues and services using Live Chat. Perform detailed checks for analyzing and maintaining weekly product inventory, as well as record lead times and assess price fluctuation.Achieved $1K/month to over $800K in annual sales by leading end-to-end product management efforts.Coordinated with the shipping team to develop and integrate a new scalable process to document every order shipping from the warehouse comprising detailed notes and photographs for each item sold. Appointed to serve as the e-commerce administrator for platforms such as Magento, Shopify, Wordpress and Amazon. Contributed extensively to developing the e-commerce business, developing new sites to facilitate internal growth, and expanding new product offerings to key customers. Cultivate strategic relationships with vendors and negotiate product costs to increase overall margins.Streamline product research and ordering operations by developing and deploying new online portals for current resellers and future prospects.Handle paperwork and prepare supplementary photographic evidence to secure and prevent online storefronts against fraud using effective claim tools. Amplify sales on each listing by identifying and securing new growth opportunities and initiatives such as leveraging quantity discounts and special promos for customers. Direct end-to-end product testing and launch efforts of high-performing team members; allocate tasks to them based on each individual’s skillset and capabilities.

• 

  Yanfeng Automotive Interiors / Faurecia

  • Fountain Inn, SC

  • Information Technology Administrator

    • 2011 - 2014
    • Fountain Inn, SC

    Served as the first point of contact for IT-related issues across the office and 2 different plants within JIT facility-based environment. Coordinated installation, testing, configuring, and upgrading of Windows client and server software/systems and executed PC and Thin Client Imaging. Periodically prepared and maintained updated policy documentation.Provided extensive technical support related to hardware failures for Motorola handheld scanners, Zebra, Laser Jet Printers, and Intermec, as well as desktop issues for servers, PC, and laptops.Delivered exceptional service and ensured maximum customer satisfaction by resolving help desk tickets.Facilitated seamless wired and wireless network connectivity to increase efficiency across plants and offices while adhering to BMW’s guidelines for response time related to malfunctions.

• 

  Harvest Eating

  • IT Technician

    • 2009 - 2011

    Web Technician & Product ManagementRecruited to maintain corporate websitePerformed data transfersPackage/label productsUpdate database inventory

• 

  Cocoon Nutrition

  • Greer, SC

  • IT Technician

    • 2005 - 2009
    • Greer, SC

    Information Technology Technician & Customer Service SpecialistTasked with wide-ranging technical and customer service dutiesInstalled and maintained computer hardware/softwareEdited and updated company website Work one-on-one with customers for sales and product questionsUpdated FileMaker Database regularly for new products, prices and specials

• 

  The Computer Doc

  • Campobello, SC

  • Information Technology Manager

    • 2003 - 2005
    • Campobello, SC

    Provided on-call PC technical support for areas of North and South Carolina.Facilitated client training on computer equipment and software.Re-imaged PC's and removed computer virusesUpgraded computer hardware

• 

  Vineyard Technologies

  • IT Technician

    • 2002 - 2003

    Performed technical support, setup and installation for business in North and South Carolina.Upgraded Windows Operating Systems (Windows XP)Re-imaged PC's upon requestUpgraded computer hardwareRemoved computer virusesInstalled and updated Antivirus software.

• 

  TGA Solutions

  • Inman, SC

  • IT Technician

    • 2001 - 2002
    • Inman, SC

    Executed computer set up and operations.Deployed new PC's Imaged ComputersTested and repaired desktops and laptops