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Damir ćatović profile image

Damir ćatović

Senior Business Support Manager at DDC MLS
Intro Book
Damir Ćatović is a seasoned professional with 7+ years of experience in business support, translation, and project management, holding a Bachelor's Degree in English Language and Literature.
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Location
Sarajevo, Federation of Bosnia and He...
Languages
  • English Native or bilingual proficiency
  • French Elementary proficiency
  • Spanish Elementary proficiency
  • Bosnian/Croatian/Serbian Native or bilingual proficiency
Skills
  • English
  • Quality Control
  • Customer Service
  • Microsoft Excel
  • English Translation
  • Show all
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Bio

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Damir Ćatović is a seasoned professional with a strong background in business support and translation. As a Senior Business Support Manager at DDC MLS, he has honed his expertise in quality control, customer service, and strategic planning, driving results in a fast-paced environment. A certified Freshdesk product expert, Damir brings a unique blend of technical and creative skills to his work, with proficiency in English, Bosnian/Croatian/Serbian, French, and Spanish.

Credentials

  • Freshdesk product expert certification
    Freshworks
    Mar, 2019
    - Jun, 2026

Experience

  • DDC MLS
    • Bosnia and Herzegovina
    • Outsourcing/Offshoring
    • 700 & Above Employee
    • Senior Business Support Manager
      • Feb 2023 - Present

    • Operations Support Manager
      • Feb 2022 - Mar 2023

    • Business Support Manager
      • Oct 2018 - Feb 2022

    • MI Analyst
      • Apr 2018 - Oct 2018

    • Customer Service Team Leader and Quality Controller
      • Mar 2018 - Apr 2018

    • Customer Service Backup Team Leader and Quality Controller
      • Oct 2017 - Mar 2018

    • Customer Service Advisor
      • Dec 2016 - Oct 2017

  • Freelance Translation
    • Freelance Translator
      • Sep 2013 - Mar 2019
  • 180Vita Ltd
    • Bosnia and Herzegovina
    • Sales and Support Manager
      • Jan 2016 - Sep 2016
      • Bosnia and Herzegovina

Education

  • 2009 - 2013
    Univerzitet u Sarajevu

Suggested Services

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Industry Focus. “Outsourcing/Offshoring”

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