Experience

• 

  Carelon Global Solutions

  • United States
  • IT Services and IT Consulting
  • 700 & Above Employee

  • Customer Service Representative

    • Apr 2023 - Present
    • Iloilo, Western Visayas, Philippines

• 

  Exl Service Philippines, Inc.

  • Philippines
  • Outsourcing and Offshoring Consulting
  • 700 & Above Employee

  • Intake Coordinator

    • Nov 2020 - Jan 2022
    • Region VI - Western Visayas, Philippines

    Responsible for providing support and exceptional customer service to our clients. This includes answering and responding to all calls and faxes from providers regarding both inpatient and outpatient referrals, as well as creating the initial authorization for services received via phone, fax, or email. Maintains or exceeds minimum performance standards, including call metrics, fax productivity metrics, and attendance. This includes special attention to HIPAA, data quality, and client satisfaction while engaged in a telephone conversation. Perform general intake requests while accurately selecting the appropriate member, verifying eligibility, and locating and verifying providers.

• 

  Startek

  • United States
  • Outsourcing and Offshoring Consulting
  • 700 & Above Employee

  • Customer Service Representative

    • Aug 2015 - Feb 2016
    • Iloilo City

    A critical part of our mission is to deliver timely, accurate, and professional customer service to all Amazon customers. This vital position requires an action-oriented, flexible problem-solver who will assist customers in expediting orders and correcting post-sales problems. We communicate with customers primarily through mail and phone and utilize a variety of software tools to navigate customer accounts, research and review policies, and communicate effective solutions in a fun and fast-paced environment.

• 

  Hgs - Hinduja Global Solutions

  • Israel
  • IT Services and IT Consulting
  • 700 & Above Employee

  • Customer Service and Sales Representative

    • Jun 2013 - Feb 2015
    • Iloilo City

    We offer customized solutions, identify sales opportunities, and provide service for millions of customers. We handle customer service calls ranging from billing and payments to plan changes and upgrades. While we offer solutions and resolve issues, we work to transition each call into a sales opportunity, working to meet daily and monthly sales goals. Our consultative approach to customers’ needs delivers personalized recommendations for our products and services.

• 

  Convergys

  • Bacolod

  • Customer Service Associate

    • Oct 2012 - Apr 2013
    • Bacolod

    Express Scripts is a pharmacy benefit manager (PBM) or a company that administers or handles the drug benefit program for a health plan. We're handling calls from Pharmacists and Physicians. We help them with members’ prescription benefits or prescriptions filled.