Experience

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  AIM Photonics

  • Program Management Analyst

    • Jun 2022 - Present

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  MicroKnowledge, Inc.

  • Technical Support Specialist (Remote)

    • Sep 2020 - May 2022

    Perform remote troubleshooting through diagnostic techniques and pertinent questions.Serve as the first point of contact for users seeking technical assistance over the phone or email.Determine the best solution based on the issue and details provided by customers.Direct unresolved issues to the next level of support personnel.Record, track and follow up on user tickets status through a detailed logging system.

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  Albany Medical Center

  • Administrative Assistant

    • Mar 2019 - Dec 2019

    Oversaw internal operations / schedules for multiple providers and patients.Coordinated services with multiple departments both internally and externally.

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  Mills Automotive Management Company

  • Charlotte, North Carolina Area

  • Executive Assistant and Marketing Administrator to the CEO and President

    • Jan 2018 - Apr 2018
    • Charlotte, North Carolina Area

    Managed 12 dealership marketing and co-op funds adhering to respective manufacturer guidelines. Consulted general managers with Tier 3 and social media marketing plans and provided implementation plans and support. Devised and implemented sustainable strategies to drive incremental growth in traffic to dealership Facebook page and marketplace. Managed SEO, email marketing & templates, social media, and digital channelsDeveloped initiates and leveraged best practices in effort to increase overall dealership traffic, retail sales and market shareServed as the event planner for the annual Top Performers Awards Dinner for 120 attendees honoring 45 awardee’s across all brands. Managed budget of $20,000 and succeeded to save 15% from overall cost of the event

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  Ford Motor Company

  • Sales Zone Manager

    • Jun 2014 - Sep 2017

    -Oversee marketing and sales plans for 12 Ford franchises in Southeast. Manage corporate and individual franchise brand experience by resolving escalated customer service cases with decisive corporate action. - Managed corporate and individual franchise brand experience by resolving escalated customer service cases with decisive corporate action.- Generated average of $10M per month through wholesaling Ford Motor Company product vehicle lines with 12 Ford franchises in South Carolina - Increased zone sales by 3% in 2016 by communicating monthly goals, incentive announcements, and various sales data to inform dealership personnel of current standings and tools to utilize and over-achieve goals.- Analyzed dealership performance by utilizing Ford Motor Company marketing and sales reports, identifying areas of opportunity in go-to-market strategy. - Identified measurable Key Performance Indicators (KPI’s) that told story of performance within internet or business development center department.- Ranked 1 out of 10 sales zone managers in Southeast market area (Atlanta, Charlotte, and Orlando) for overall performance and internet close rate performance YTD 2017, measuring heavily on total zone performance against sales objective, market share and nationally recognized as a member of the Top (21) performing Sales Zone Managers April 2017, March 2017, measured heavily on sales verses sales objective. o Analyzed dealership vehicle inventory and consulted with inventory personal on the best inventory mix to have, driving sales and increasing turnover rate.o Targeted dealerships with greatest e-business opportunity by defining leads to closing ration, to hold monthly workshops, team meetings, and set goals to exceed objective set by Ford Motor Company, as well as, franchises personal goals

  • Ford College Graduate - Trainee

    • Jun 2014 - Apr 2015

    Successfully completed the designed new hire training. After which, served on several projects demonstrating attention to detail, interest in the business and an overall positive attitude. Worked on project in the Operations Department, Marketing Sales and Service, Aftermarket, as well as, assisted with the annual Business Plan meeting. Successful Business Plan Meeting with regional managers from all four regions (Atlanta, Miami, Charlotte, Orlando) in the South East Market Area:- Facilitated HR meeting with employees- Provided supprt to the Operations Team to complete neccessary reports needed for the Business Plan Meeting

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  Endustry Power Players

  • Washington D.C. Metro Area

  • Secretary

    • May 2012 - May 2014
    • Washington D.C. Metro Area

    Managed over 300 members to secure mentorship employment opportunities within entertainment industry. Organized panels, workshops, and volunteer opportunities. - Coordinated 8+ events each year, including annual New York City networking trip, allowing members to interact with executives and tour entertainment firms such as Atlantic Records, GrammyU, BET and Barclays Center by raising over $1500 through business proposals and fundraising.

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  21st Century Advantage Program

  • Team Leader

    • Aug 2011 - May 2014

    Served as a team leader from 2011 to 2012 for a group of 12 incoming business school students; consisting of 11 freshmen and 1 junior. Through this program students had corporate exposure, team building, and developed foundation business skills. I coordinated and managed team meetings, presentations within school of business and with corporate sponsor, Google. Maintained relationships and mentored team members throughout tenure at Howard University

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  DollaNaDream Productions

  • Co/Founder

    • May 2011 - May 2014

    Hosted wHazzUp which is a monthly web series of the information around Howard Campus•Coordinating the video tapings of wHazzUp which is the monthly web series that highlights the events that are going on at Howard Uinversity•Oversees the social media and the over productions of the video productions set out by the company

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  N-Zo Hair Studios (Heat Free Hair Movement)

  • Washington D.C. Metro Area

  • Assistant

    • Jan 2013 - Sep 2013
    • Washington D.C. Metro Area

    Processed 100 retail orders per day and managed 1,000 client accounts using tools such as, Wordpress and PayPal.- Maintained inventory, ensuring adequate customer supplies to fulfill orders.

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  Howard University School of Business

  • Washington D.C. Metro Area

  • Chief Information Officer (CIO)

    • Feb 2013 - May 2013
    • Washington D.C. Metro Area

    - Assist the Dean Office with technical difficulties

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  Travelers

  • Claims Intern

    • Jun 2012 - Aug 2012

    Captured finite details from clients when submitting a claim; to gather information, which was imperative in the handling of claim. Reviewed all evidence within the claim to determine options and deliver final actions against claim to clients. - Collaborated with workers around nation developing office process, increasing cross-functional work group productivity.- Coordinated inaugural fundraising activity within office lasting week to raise funds for school supplies for 50 elementary to middle school youth at K.I.D. Summer Camp in the heart of Albany, NY. The office raised $250 in Penny War fundraiser.

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  Women to Women Conference

  • Washington D.C. Metro Area

  • Speakers Committee Volunteer

    • Oct 2011 - Feb 2012
    • Washington D.C. Metro Area

    Developed contact list of potential speakers and keynote speaker for the conferenceProposed gift ideas for potential speakers and keynote speakers of the conference

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  Too Deep Entertainment

  • Washington D.C. Metro Area

  • Marketing Intern

    • Jun 2011 - Aug 2011
    • Washington D.C. Metro Area

    Coordinated "Teen's Talk Let's Listen Forum". Approximately 60 students in attendance• Developed the Sponsorship Package Template• Revamped Marketing Package

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  New York State Senate

  • Senator Andrea Stewart-Cousins Intern

    • Jul 2010 - Aug 2010

    Attended session for the revenue part of the billTallied Constituents votes on a bill and informed the senator about the results Updated the senator daily of events in her district through Google Calendar and her district office

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  Albany Broadcasting

  • Albany, NY

  • Promotions Intern

    • Oct 2008 - Aug 2009
    • Albany, NY

    Assisted in coordinating events and assuring they went smoothly Updated the web content, as well as online promotions, Informed listeners of the status of station through social media (Facebook, Twitter, Website) for Jamz96.3 and Fly92.3