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Dalia Ponce is a seasoned administrative professional with experience in healthcare, customer service, and office management. She has worked in various roles, including Front Office Representative, Office Manager/Administrative Assistant, and Physical Therapy Technician. Dalia is proficient in Microsoft Office, Medicare, and Spanish. She has experience in healthcare settings, including physical therapy clinics, hospitals, and urgent care centers. Dalia has also worked in customer-facing roles, providing excellent service to patients and clients. Dalia holds a degree in Medical/Clinical Assistant from Bryman College and Physical Therapy Technician from American College of Medical Technology.

Experience

  • Made to Move Physical Therapy, Inc.
    • El Segundo, California, United States
    • Front Office Representative
      • Apr 2021 - Present
      • El Segundo, California, United States

      * Assisting the Owner, Therapists, Manager and Biller in the daily operations* Monitor and process patients Medicare, Private Insurance, HMO and Workers Compensation* Maintain patient medical records * Manage and execute general office duties

  • Hands On OT
    • Santa Monica, CA
    • Office Manager/Administrative Assistant
      • Feb 2012 - Mar 2021
      • Santa Monica, CA

      * Assisting the Owner in the daily operations* Monitor and process patients Medicare, Private Insurance and Workers Compensation paperwork* Maintain patient medical and billing files* Manage and execute general office duties* Assist Occupational Therapist with patient treatment

  • Westside Hand Therapy Inc.
    • Santa Monica, CA / Los Angeles, CA
    • Administrative Assistant
      • Oct 2006 - Dec 2011
      • Santa Monica, CA / Los Angeles, CA

      * Assistant to Owner* Monitor and process patients Medicare, Private Insurance and Workers Compensation paperwork* Maintain patient medical and billing files* Manage and execute general office duties* Assist Occupational Therapist with patient treatment when needed

    • Physical Therapy Technician
      • Dec 2004 - Oct 2006
      • Bevery Hills, CA

      * Assist Physical Therapists * Clinical assistance, patient set-up and exercise programs* Responsible for up keep of all treatment rooms, supplies, gym & equipment

    • Physical Therapy Technician/Office Assistant
      • Jun 2002 - Jul 2003
      • Bronx, NY

      * Assist Physician and Physical Therapists* Clinical assistance, patient set-up and exercise programs* Front office duties and patient scheduling

    • Physical Therapy Technician/Medical Assistant
      • Mar 2001 - May 2002
      • Inglewood, CA

      * Assist Physical Therapist with patients, PT & OT treatment* Assist Physician with patients * Responsible for patient's Vital Signs, Injections & Drug Screening Testing* Responsible for patient's SOAP notes & scheduling

    • Medical Assistant/Office Assistant
      • Feb 1999 - Mar 2001
      • Inglewood, CA

      * Assist Doctors with patients therapy treatment* Responsible for patient set-up, vital signs and exercise programs* Front office duties and patient scheduling

Education

  • 2000 - 2001
    American College of Medical Technology
    Physical Therapy Technician
  • 1998 - 1999
    Bryman College
    Medical/Clinical Assistant

Suggested Services

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Industry Focus. “Healthcare Services”

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