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Dale Sorensen profile image

Dale Sorensen

Owner at Incidental Music Consulting
Intro Book
Seasoned executive with 22 years of experience in customer-facing roles.
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Location
West Jordan, Utah, United States, US
Languages
  • Cantonese -
Skills
  • Customer Service
  • Sound
  • Management
  • Troubleshooting
  • Sales
  • Show all
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Bio

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Dale Sorensen is a seasoned executive with 22 years of experience in customer-facing roles, including Owner of Incidental Music Consulting, Manager at National Service Alliance Value Added, and Vice President at Service West. He has expertise in customer service, project management, marketing, and retail management. With a strong background in audio engineering and sound, Dale has developed skills in troubleshooting, sales, and social media management. He holds a degree from the University of Utah and has worked with various electronics brands, including SONY, JVC, and SAMSUNG.

Experience

  • Incidental Music Consulting
    • Owner
      • May 2002 - Present

      Recording and production

  • National Service Alliance Value Added
    • Manager Technical Services and Training
      • Dec 2007 - Oct 2011

      Responsible for recruiting, training and support of service providers and call center personnel. Provided phone support, troubleshooting and quality control. Consulted with programmers to update, improve and test proprietary software. Supported web base application for 650 electronics service centers.Oversaw in excess of 2000 service calls per month from retail clients.

  • Service West
    • Vice President
      • May 1989 - Jul 2006

      Responsible for customer service, supervised a technical staff of 20, and managed departments involved in parts, shipping and receiving and network support.•Built shop purchased from bankruptcy court to over $1 million in gross revenues in three years•Coordinated yearly technical certification courses for 30 consumer electronics brands (SONY, JVC, SAMSUNG, Mitsubishi, Toshiba, Panasonic, Onkyo, RCA/GE, Zenith, HP, DENON, and etc.) •Managed the main location, two remote service locations and technical staff in 4 RC Willey stores•Developed and updated employee manuals, new hire training and instructional documents for software created for growth and efficiency of operation and services provided

Education

  • 2001 - 2001
    Recording Workshop
    Certified Recording Engineer
  • 1975 - 1982
    University of Utah

Suggested Services

This profile is unclaimed. These are suggested service rates with 0% commision upon successful connection

Industry Focus. “Retail”

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