Experience

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  Fleet Device Management

  • Customer Support Engineer

    • May 2024 - Present

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  Harmonize

  • MDM Product Manager

    • Apr 2022 - Dec 2023

    • Founding member of Harmonize, a venture-capital backed startup building a product to streamline and secure enterprise access. Harmonize combines Identity Governance, Device Management, and Employee Lifecycle automation to help IT teams seeking easier process and alleviate security risk.• As head of Device Management product, I directed feature development and user experience for Harmonize’s multi-platform MDM by coordinating with UI/UX, Design, and Engineering teams. Harmonize partnered with FleetDM to provide the backend MDM service for our product.• While Device Management features were being developed, worked in a IT consulting capacity for Harmonize’s design partners to deploy their desired policies and profiles to their enrolled devices, which included a mix of Windows, macOS, and Linux operating systems.• Developed an internal use iOS app as a side-project that utilized the FleetDM REST API to view information about and send MDM commands to enrolled hosts on mobile. I plan to open source this app and continue to develop it in my spare time.

• 

  WePay

  • Systems Administrator

    • Feb 2021 - Mar 2022

    • Managed a Mac environment of about 450 devices using Jamf Pro. Utilized tools like Munki and AutoPkg to manage operating system and application updates.• Assisted with the design and maintenance of WePay’s on-premise Jamf environment, which was hosted on Linux servers in Google Cloud Platform and consisted of load balancing and multiple instances in different regions for redundancy.• Implemented zero-trust authentication using Duo’s Trusted Endpoints, ensuring only known and healthy endpoints could connect to WePay systems and applications.• Lead for project to implement Jamf Connect and Jamf Protect to improve employee experience in a Mac-only environment. This allowed us to stop binding our Macs to Active Directory and to move away from an endpoint security solution that was primarily Windows focused.• Configured SaaS applications to use SAML authentication and SCIM provisioning in OneLogin.• Responsible for management of Google Workspace, Zoom, Slack, Cisco Meraki, and other SaaS applications.

  • Lead, Sr. Desktop Support

    • Feb 2019 - Feb 2021

  • Desktop Support

    • Nov 2017 - Feb 2019

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  Northeastern University

  • United States
  • Higher Education
  • 700 & Above Employee

  • Client Systems Engineer

    • Oct 2015 - Nov 2017

    • Primary owner of Jamf Pro, which was used to manage an environment of over 1,400 Macs. Also assisted with management of Windows environment using Microsoft SCCM and Active Directory Group Policy.• Migrated Jamf environment from self-hosted to Jamf Cloud to improve the management and experience of off-campus devices.• Implemented Apple Automated Device Enrollment (ADE/DEP) for zero touch deployment.

  • Sr. Service Desk Analyst

    • Jun 2013 - Oct 2015

    • Provided high-level support for Northeastern faculty, staff, and students. Support was provided in person, through email, or by telephone.• Documented all reported issues, troubleshooting steps taken, and resolutions in the Service Now ticketing system.• Provided recommendations about current and emerging technologies to all departments at the University.• Managed user accounts and organizational units in Active Directory.• Assisted with imaging new computers and prepared them for use by faculty and staff using Casper Suite and Windows PE.• Included in Manager on Duty on-call rotation, where I was available after normal working hours to assist with resolving unscheduled service outages.

• 

  Apple

  • Providence, RI

  • Genius

    • Sep 2006 - Jun 2013
    • Providence, RI

    •Apple hardware and software certified technician.• Performed troubleshooting and customer service at Apple’s Genius Bar.• Documented issues, steps taken, and resolutions for all customers.• Completed repairs on all Apple desktop and notebook computers in a timely manner.• Recommended solutions relevant to customer needs, including backup systems and server software.