Experience

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  Sutherland Global / CBSi – LATAM Nordics Paramount Plus

  • United States

  • Associate-CS Technology

    • Jan 2024 - Present
    • United States

    As an Associate-CS Technology at Sutherland Global / CBSi – LATAM Nordics Paramount+, I specialize in providing exceptional customer service and technical support to a diverse clientele. Key highlights of my role include:• Prompt Issue Resolution: Addressed customer issues promptly and objectively, offering technical assistance to ensure swift resolution and customer satisfaction.• Customer Success Strategy: Implemented a proactive Customer Success Strategy, ensuring customers feel valued and supported by delivering personalized and empathetic service, resulting in enhanced customer loyalty and retention.• Multilingual Communication: Leveraged fluency in Portuguese, Spanish, German, Italian, French, and English to effectively communicate with clients, fostering strong relationships and ensuring clear and concise communication.My dedication to delivering high-quality service and my ability to adapt to diverse customer needs make me a valuable asset in the technology sector. Let's connect to explore potential opportunities for collaboration and growth.

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  Beacon Hill Staffing Group - Nan McKay and Associates (NMA)

  • Massachusetts, United States

  • MA - Bilingual Portuguese Housing Specialist - Reviewer

    • Nov 2021 - Jan 2023
    • Massachusetts, United States

    Diligent and detail-oriented Bilingual Portuguese Housing Specialist with extensive experience in reviewing applications for Massachusetts Government Housing Assistance Programs. Key highlights of my role include:• Accurate Documentation Review: Conducted comprehensive reviews of applications to ensure accuracy in documentation and eligibility determination, maintaining high standards of compliance and regulatory adherence.• Meticulous Case Management: Managed caseloads of participants, conducting ownership searches and maintaining meticulous attention to detail throughout the process to facilitate smooth and efficient operations.• Effective Multilingual Communication: Utilized fluency in Portuguese, Spanish, and English to effectively assist applicants, ensuring clear and concise communication and fostering positive client relationships.My proficiency in attention to detail, multitasking, and communication, coupled with a strong commitment to problem-solving and customer service, has enabled me to excel in this role. Let's connect to discuss potential opportunities for collaboration and growth.

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  Government of Pernambuco, Brazil

  • Recife - Pernambuco - Brasil

  • Public Defender Internship

    • Mar 2004 - Dec 2006
    • Recife - Pernambuco - Brasil

    During my tenure as a Public Defender Intern, I actively contributed to legal proceedings and defense strategies, supporting defense lawyers in various capacities. Key responsibilities included:• Case Investigations: Conducted thorough investigations to gather evidence and support defense strategies, ensuring comprehensive representation for clients.• Legal Documentation Preparation: Assisted defense lawyers in preparing legal documentation for court proceedings, demonstrating meticulous attention to detail and adherence to legal procedures.

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  Government of Pernambuco, Brazil

  • Recife, Pernambuco - Brasil

  • Public Prosecutor Internship

    • Mar 2003 - Sep 2004
    • Recife, Pernambuco - Brasil

    As a Public Prosecutor Intern, I played a vital role in facilitating efficient court proceedings and supporting prosecutors in case management. Key responsibilities included:• Case Organization: Assisted prosecutors in organizing case materials and documentation, ensuring readiness for court proceedings.• Negotiations: Facilitated negotiations and discussions to reach resolutions, contributing to the timely resolution of legal matters.• Skills: Developed proficiency in case management, legal research and analysis, communication, analytical thinking, negotiation, and courtroom experience.These experiences have honed my skills in legal practice and equipped me with valuable insights into the judicial system. Let's connect to explore potential opportunities for collaboration and growth.

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  Government of Pernambuco State - Department of Education

  • Pernambuco State, Brazil

  • School Principal | Human Resource | Supervisor | Teacher

    • Jan 1991 - Aug 2003
    • Pernambuco State, Brazil

    During my tenure with the Government of Pernambuco State - Department of Education, I held pivotal roles contributing to educational advancement and administrative excellence. Over 12 years and 8 months, I made diverse and impactful contributions:Educational Leadership: Guided educational direction as School Principal, fostering inclusive learning environments, nurturing staff growth, and ensuring effective curriculum implementation for student development.Human Resource Oversight: Led recruitment, training, and professional growth initiatives for teaching and administrative staff, fostering a culture of improvement and talent development.Supervision and Mentorship: Provided comprehensive guidance to educators as Supervisor, conducting evaluations and offering constructive feedback to enhance teaching practices and classroom effectiveness.Language and Didactics Expertise: Specialized in Portuguese language instruction, didactics, educational methodology, and linguistics, effectively imparting knowledge and fostering language and communication skills.My multifaceted contributions underscore my commitment to fostering positive learning environments, nurturing future leaders, and advancing educational excellence.