Experience

• 

  Glenfield Tax Accountants ( STA & Associates)

  • Glenfield, North Shore

  • Bookkeeper & Accounts Assistant

    • Nov 2016 - Feb 2018
    • Glenfield, North Shore

• 

  Theta (NZ)

  • 8 - 10 Beresford Square, Auckland, New Zealand

  • Project Administrator / Billing Assistant

    • Sep 2015 - Oct 2016
    • 8 - 10 Beresford Square, Auckland, New Zealand

    *Manage monthly invoicing process in Autotask to generate 350 plus invoices per month.*Set up of monthly billing plan to ensure we meet SLA’s.*Liasie with internal stakeholders - Project Managers & Relationship Managers on their 3 x monthly Pre-Billing summary checks to ensure that all resource time, rates & roles are correct for billing.*Ensure that Project Managers are aware of over-budget projects and that change requests are in place.*Manage timesheet rejections, time movements, role and rate corrections, and WIP transfers to billable projects.*Accurate and timely reporting on the status of relevant projects.*Provide administrative support to Project Managers in their day to day activities.*Assist with overflow Project, QACL & SoW creation in SharePoint.

• 

  HB Prinsloo

  • Standard Bank South Africa

  • Help Desk Support Analyst

    • Apr 2014 - Mar 2015
    • Standard Bank South Africa

    *Respond to user service requests and incidents for five African Countries*Manage & assign problems and incidents to the respective teams.*Follow standard ITIL Help Desk procedures.*Log all help desk interactions.*Identify and escalate situations requiring urgent attention.*Track and route problems, requests and resolutions.*Update incidents list daily and report to management on a daily basis.*Stay current with system information, changes and updates.*Inform management of recurring problems.*Provide countries early warnings of failures / unavailable reports due to production issues or unavailability of data due to production related issues.

• 

  Protours Coach Charter (Div of Buscor)

  • 1007 Ergon Avenue, Lyttleton, Pretoria

  • Admin Supervisor

    • Mar 2013 - Mar 2014
    • 1007 Ergon Avenue, Lyttleton, Pretoria

• 

  NJH Consulting / Netconnect (Zambia)

  • Ndola, Zambia

  • Office Manager

    • Oct 2008 - Jan 2011
    • Ndola, Zambia

• 

  Business Connexion

  • Midrand, South Africa

  • Senior Travel Coordinator & Sales Administrator

    • Jun 2001 - Oct 2006
    • Midrand, South Africa

• 

  Wassp Advertising

  • Johannesburg, South Africa

  • Studio Manager

    • Jul 2000 - May 2001
    • Johannesburg, South Africa

• 

  Sandy's Sponsorship Intl.

  • Bedfordview, Johannesburg

  • Executive Assistant

    • Jan 1998 - Mar 2000
    • Bedfordview, Johannesburg

• 

  Terex O&K Mining

  • Far East - India | Singapore

  • Executive Assistant

    • Nov 1995 - May 1997
    • Far East - India | Singapore

• 

  Edenvale Ranch

  • Zimbabwe

  • Bookkeeper & Secretary

    • Dec 1993 - Sep 1994
    • Zimbabwe