Experience

• 

  H-E Parts International

  • Regional Manager

    • Apr 2022 - Present

  • Operations Manager

    • Nov 2021 - Mar 2022

• 

  DEM Group

  • Mining Operations Sales Manager

    • Nov 2020 - Nov 2021

• 

  ETT

  • Richards Bay Area, South Africa

  • General Manager

    • Feb 2019 - Oct 2020
    • Richards Bay Area, South Africa

• 

  Komatsu Africa Holdings (Pty) Ltd

  • Tete, Mozambique

  • Depot Manager

    • Feb 2016 - Jan 2019
    • Tete, Mozambique

• 

  Babcock International Group

  • Mozambique

  • Operations Manager

    • Mar 2013 - Feb 2016
    • Mozambique

    Hired to start-up and manage Babcock branches planned to support Volvo Earthmoving and Construction Machinery, Winget and SDLG Machinery and Tardano CranesResponsible for all aspects of the business including recruiting, training, budget forecasting, reporting, sales and marketing and strategic business development

• 

  International Truck Parts & Service

  • Richards Bay Area, South Africa

  • Branch Manager

    • Jan 2011 - Feb 2013
    • Richards Bay Area, South Africa

    Turned around a dealership providing sales, marketing and aftersales support for International Trucks in the Zululand and Northern Natal AreasHeaded a team of 10, motivated and fostered cohesive team dynamics and implemented streamlined parts and workshop procedures with increased accountability Met customer requirements with dedicated service mentality and a strong product rangeResponsible for budget forecasting and reports, keeping operations within a stringent budget Diagnosed technical issues as subject matter expert

• 

  Alpha Track Tracking & Recovery Systems

  • Empangeni Area, South Africa

  • Manager

    • Dec 2009 - Dec 2010
    • Empangeni Area, South Africa

    Proactively launched a vehicle tracking and recovery company from the ground up Managed all aspects of the business including stock control, hardware and software development, design and implementation of policy and procedures, sales and marketing, recruiting, training and business development

• 

  Babcock International Group

  • Richards Bay Area, South Africa

  • Branch Manager

    • Nov 2005 - Dec 2009
    • Richards Bay Area, South Africa

    Responsible for initial start-up for the new sales & service centre for Volvo, Bomag, Winget and PonsseLed and mentored a team of 12 sales and service staff on all aspects of the business, maintaining smooth operations for the Northern Natal region Managed customer requirements, retaining existing clientele while building the customer base further Responsible for all budget forecasting and reporting, while retaining a consultative role on diagnoses

• 

  Powertrans Sales & Service

  • Isithebe

  • International Product Support Representative

    • Feb 2004 - Oct 2005
    • Isithebe

    Proactively managed a wide range of national and international customer accounts Delivered technical assistance, machine condition assessment, on site quotations, operator and maintenance training, warranty claims assessments and technical diagnoses of hydraulic, engine, transmissions and electrical issues

• 

  Equipment Sales & Service - Bell Equipment Dealer

  • Botswana

  • Customer Support Representative

    • Nov 2002 - Jan 2004
    • Botswana

    Maintained productive relationships with a broad portfolio of clients through regular planned visitsPlanned and scheduled workload for the company team of maintenance mechanicsProvided a range of technical assistance and machine condition assessments in the field, on-site quotations, trade assessments and technical diagnosesConducted installations and comprehensive handovers including operator and maintenance training

• 

  Bell Equipment

  • South Africa
  • Machinery Manufacturing
  • 700 & Above Employee

  • Product Support DTAC Analyst

    • Nov 2000 - Oct 2002

    Provided Technical support to Customer Service Centers and Dealers world wideAdministrator for DTAC and designed in-house data base (BTAC)Visited national and international branches and dealers to assist with technical modifications

  • Co – Ordinator

    • Oct 1998 - Oct 2000

    Managed a fleet of 23 machines, offering 24hr technical support to a wide range of business clients, responding to technical queries and resolving accounts and parts enquiriesCarried out technical modifications, MCA’s and Trade assessments and quoted for scheduled work