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Cyril Dsouza

Correspondence advisor at Chase

Intro Book

Seasoned customer service professional with 13 years of experience in credit card queries and customer support.

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Location

Mumbai, Maharashtra, India, IN

Languages

English Full professional proficiency
Hindi Professional working proficiency
Marathi Professional working proficiency

Skills

Customer Service
Customer Satisfaction
Customer Support
Microsoft Excel
Powerpoint
Microsoft Office
Microsoft Word
Show all

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Rate

This rate is determined by the professional's skill set, client collaboration, experience and appearance on lineups.

$25.0

Hourly Rate

How This Rate is Calculated

Okay, let’s tackle this. So Cyril has 13 years of experience in customer service, which is a decent amount of time. However, his role is relatively entry-level, and he doesn’t have any advanced skills or certifications. His hourly rate should reflect this. Considering his location in Mumbai, India, and the industry standards, I would estimate his hourly rate to be around $25. This is a very rough estimate and may vary based on various factors such as the company he works for, his level of experience, and the specific skills he brings to the table.

Bio

Generated by

Topline AI

Cyril Dsouza is a seasoned customer service professional with 13 years of experience in handling credit card queries and delivering high-quality customer support. He has expertise in Microsoft Office, PowerPoint, and excellent communication skills in English, Hindi, and Marathi. Cyril has worked with prominent companies like Chase and Serco, where he consistently achieved quality and quantity targets.

Experience

Chase
- Mumbai Area, India
- Correspondence advisor
  - Feb 2011 - Present
  - Mumbai Area, India
  Handling Customer service queries regarding Chase credit cards. Resolving their queries at First Point of Contact (FPOC) through emails and regularly meeting productive targets of the clients and achieving their goals on delivering on the best customer services.• Consistently achieving quality an...
Serco
- Mumbai Area, India
- Sr. Customer Service
  - Nov 2006 - Aug 2010
  - Mumbai Area, India
  • Providing accurate information on credit card accounts, products and services via inbound calls and emails.• Consistently achieving quality and quantity targets set as per Client SLA’s.• Regularly tracking customer queries/complaints to observe trends and taking necessary corrective actions.• C...

Education

L S Raheja College of Arts and Commerce
St. Joseph High School.
University of Mumbai

Suggested Services

This profile is unclaimed. These are suggested service rates with 0% commision upon successful connection

Industry Focus. “Financial Services”

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Cyril Dsouza

Refer a Friend to Get
100 Credits For FREE

$25.0

Hourly Rate