Experience

• 

  ibis Styles Hotel-Nairobi Westlands

  • Sales Account Manager

    • 2022 - Present

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  The Heron Portico & The Zehneria Portico Hotels

  • Sales Account Manager

    • Nov 2018 - Mar 2022

    Maintaining the promotional and customer database.• Assist with typing of the Banquet and Sales correspondence, i.e. answering mail,Confirming banquet arrangements, menus, BEO, FP, memos etc.• Respond to complaints from customers and give after-sales support when requested• Compose, publish and distribute Banquet event order (BEO) / Banquet Function Plan(FP) to all department heads and personnel who are involved in servicing banquetsfunction.• Work with management and other heads of departments at all times and assist incarrying out special requirements and duties necessary in adding to the guest’s generalcomfort and well-being.• Distribute promptly to all departments about notice of any change in the Banquet eventorder (BEO) / Banquet Function Plan (FP).• Prepare signage and menu items for all banquet events function.• Study requirements of all booked banquets and functions to familiarize and ascertainthe possibility of selling additional facilities, to produce extra revenue.• Sending Banquet event proposals to the guests and being in timely contact with them.• Call customers to remind before for cut-off dates.• Coordinate with Banquet operations on a timely basis to ensure complete customersatisfaction.• Update Catering and Banquets calendar on the Sales and Catering software.• Any other duty as assigned from time to time

• 

  Four Points By Sheraton Nairobi Airport(PRE OPENING TEAM)

  • Guest Relations Executive

    • Sep 2017 - Oct 2018

    Welcome guests during check-in and giving a found farewell to guest while checkout. Handling guest complaints and concerns in an efficient and timely manner.Overseeing VIP guests, arrivals and departures. Coordinating and multi-tasking job duties in a busy environment.Should possess detailed information about the Hotel, city as well as the competition.Detailed information regarding arrivals and room requirements.Have up to date information on daily room occupancyProviding excellent customer service as per hotel standards.Greeting guests as they enter and exit the hotel. Providing information regarding the Hotel, town attractions, activities etc.Check on VIP reservations, complete their pre-registration formalities.Allocate rooms to all arriving guests.Maintain up-to date information on room rates, current promotions, offers and packagesMaintain all guest folios in the manner instructed and type out necessary guest likes and dislikes to the appropriate fields on the profile.Co-ordinate with housekeeping for clearing of rooms.Collect Guest feedback during guest departure along with his likes and dislikes.Perform basic cashier activities as and when required.Maintain guest lockers for safe custody.Ensure that all check-ins and check-outs are handled smoothly without unnecessary delay or discomfort to any guest.Give proper and complete handover to the next shiftShould be able to handle all guests without bias or prejudice.Follow the house rules and policies laid down by the management.

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  Nairobi serena hotel

  • hotelier

    • Jan 2015 - Nov 2015