Experience

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  BURN

  • Zambia , Mozambique , Rwanda & Uganda

  • Regional Business Director - Electric

    • Feb 2023 - Present
    • Zambia , Mozambique , Rwanda & Uganda

    Spearheading Burn's expansion into Zambia , Mozambique , Rwanda and Uganda with a focus on building and executing on commercial strategy, stakeholder relationship management, fundraising and partnership development and general operationalization of the Electric business in the aforementioned markets. Amongst various responsibilities, my primary focus in this role involves:- building and driving commercial strategy - supporting with product development- engaging in fundraising and partnership development- building and managing teams- designing pilot projects as we expand- problem solving- stakeholder engagement and (relationship) management

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  Bag It Packaging Solutions

  • Blantyre, Southern Region, Malawi

  • Founder

    • Jun 2018 - Present
    • Blantyre, Southern Region, Malawi

    We are currently seeking funding for this as well as any technical expertise that will help drive our commercial objective of scaling our packaging business in Malawi and beyond. We manufacture eco-friendly customizable handmade multi-purpose packaging in Malawi. We've spent the past few years experimenting with different proto-types and are looking for funding to scale as follows:- automate the manufacturing process and overall operations- introduce more products to our portfolio- open up a packaging factory in the near futureI'm open to fruitful discussions that will lead to sustainably and practically scaling our packaging business that has handmade over 5 000 paper bags. Currently seeking funding and technical expertise to manage and grow the packaging business in Malawi (and beyond) that's set to create employment and deal with plastic pollution as we address climate change and create economic opportunities for youth and more especially young women in Malawi.

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  Yellow

  • South Africa
  • Financial Services
  • 100 - 200 Employee

  • Regional Communications Manager : Yellow Group

    • Sep 2022 - Jan 2023

    - Coordinating with the Marketing and Communications team to plan and implement social media and communication campaigns and strategies as we enter new markets (ie Rwanda, Zambia and Madagascar) to create visibility and brand awareness- Successfully managing and handling internal and external communications for all countries that Yellow has a presence in ie Malawi, Uganda, Rwanda, Zambia, Madagascar- Management of the company’s social media platforms, specifically LinkedIn , Facebook as well as over 20+ Whatsapp groups across the Agent and PosFin (Point of Sale Financing) Channel teams- Executing projects to improve overall satisfaction (as measured by NPS) across all country operations

  • Head of Malawi Operations

    • Sep 2018 - Sep 2022

    In 2018, at age 25, I was entrusted with an operation that had only two employees (I was one of the two) and an agent network of six agents only. I put my best foot forward in setting up the right structures , capacity building, championing culture as well as playing an instrumental role in all our fundraising efforts such that we have had significant growth as follows :- Spearheaded team recruitment to grow a highly productive and effective team of over 80 people in 3 years representing more than 100% growth target being achieved and a churn of < 2% per annum at group level- Streamlined agent recruitment processes to achieve over 16750% growth rate in the agent network (from 6 agents to over 1000 agents in the same 3 year period- Developed operational structures to ensure effectiveness of the operations team and the agent network which increased overall efficiency and productivity by more than 125% (year on year)- Coordinated with the agent network and operations team to connect more than 325 000 households to clean energy as of November 2022- Implemented the expansion of Yellow into East Africa , specifically in Uganda(2020) and Rwanda (2022)- Liaised with various investors globally to facilitate due diligence activities during Series A & Series B fundraising activities which led to an overall raise of $23 million in series A (series B in progress)- Currently also serving as a Community Manager for the 5 countries we operate in ie Malawi, Uganda, Rwanda, Zambia and MadagascarBeing part of a startup has offered me the privilege of building multi-disciplinary skillsets & competencies in Business Development, HR, Process engineering (ongoing progress), Critical & commercial thinking, Emotional Intelligence , Collaboration , Curiosity and Continuous Learning amongst others.Simply put, I'm a Jack of all trades, progressing towards being a master of many and people remain my passion.

  • Country Launch Manager : Rwanda

    • Mar 2022 - May 2022

    Facilitated Yellow's expansion into its second East African country , Rwanda, by engaging in strategic first operational steps as follows :- Designed and completed a market analysis to understand the smartphone market & its trends in Rwanda- Spearheaded recruitment , onboarding and ongoing support of merchants (smartphone resellers) to become active in the PosFin channel (which is Yellow's smartphone side of the business)- Initiated the recruitment and onboarding of a pioneering team to manage operations on an ongoing basis- Built competitors' and pricing analyses to support positioning of our products in the Rwandan market- Refined our marketing strategy to create brand awareness through social media marketing and door to door sellingNote: Presently, I continue to play a key role in supporting recruitment and onboarding efforts of operations staff as well as culture activities to ensure alignment, create a sense of belonging and maintain high levels of job satisfaction as we continue to scale in Rwanda.

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  Yellow

  • Kampala, Uganda

  • Country Launch Manager : Uganda

    • Jan 2020 - Mar 2020
    • Kampala, Uganda

    Successfully facilitated Yellow's expansion into its first East African country , Uganda, by engaging in strategic first operational steps as follows :- Designed and completed a market analysis to understand the PayGo solar market & its trends in Uganda- Spearheaded recruitment , onboarding and ongoing support of agents in order to build a highly effective and sustainable distribution channel- Initiated the recruitment and onboarding of a pioneering team to manage operations - Built competitors' and pricing analyses to support positioning of our products in the Ugandan market- Refined our marketing strategy to create brand awareness through social media marketing and door to door sellingNote : Served as Acting Head of Operations in Uganda from March to June 2020 just as the country went on lock - down due to the covid pandemic. During this time, my team and I:- Achieved a 500% growth of our agent network from four to twenty agents- Attained a 20% increase in overall sales- Secured a new market in the eastern region of Uganda and built a highly efficient agent network of over 60 (additional) agents- Executed online agent trainings and onboarding as we scaled- Curated and maintained operational structures for seamless planning, execution and reporting of operational procedures- Put together standard operational procedures to safely and sustainably continue operations during the pandemic

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  Yellow - Malawi

  • Lilongwe

  • Rural Development & Customer Relations Manager

    • Sep 2018 - Mar 2019
    • Lilongwe

    Systematically curated, streamlined and implemented operational processes to drive business growth within Yellow Malawi from Zero to One in its scaling efforts as follows :- Researched new market opportunities and recommended viable options to senior management at C Suite level- Developed operational structures to ensure effectiveness of the operations team and the agent network which increased overall efficiency and productivity by more than 125% (year on year)- Undertook an instrumental role in formulating the marketing strategy to increase sales and gain market share- Developed a core customer service team and standard operating procedures in order to achieve single digit collections rate (Par0)

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  FDH Financial Holdings Limited

  • Lilongwe

  • Banker

    • Aug 2018 - Sep 2018
    • Lilongwe

    Supported the daily activities of the bank's Operations department at the City Center branch in Lilongwe which included - daily suspense accounts reconciliation reports - posting and updating cheque and other transactions

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  Heifer International

  • Lilongwe, Malawi

  • Programme Management Intern

    • Aug 2016 - Nov 2017
    • Lilongwe, Malawi

    Supported the implementation of the £3mn DFID-funded Central Dairy Scaleup Project (CDSP) in the central region districts of Dowa, Lilongwe & Mchinji in Malawi with specific focus on :- Monitoring and evaluation of project activities in the field- Procurement and administration support- Workforce capacity building and liaison with implementing partners

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  Various Companies

  • Lilongwe

  • Independent Consultant

    • Dec 2014 - Aug 2016
    • Lilongwe

    Engaged in in conducting monitoring, evaluation and learning research studies for NASFAM, Farmers Union of Malawi and Heifer International specifically for their endline evaluations for the government funded Fertilizer Input Subsidy Program (FISP) and Central Dairy Scale-Up project under Heifer International respectively.

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  University of the Western Cape

  • Tutor

    • Feb 2013 - Jan 2015

    Achieved a 99% pass rate for the first year students I tutored in Information Systems. I achieved this through regular peer-to-peer learning which helped these first year students to become more independent learners, persist in college, and reach their goals. Through this role, I was able to :- Facilitate the administering of formative and summative feedback assessment - Complete upward reporting to our resident faculty tutor coordinator during weekly feedback sessions - Support roughly 99% (approximately 148 students) to successfully complete their Information Systems course thereby earning enough credit to move onto the second year of their studies